Technical Property Claims Negotiator

Exchange Street Executive Search
£25000 - £30000/annum Excellent Benefits
17 Jun 2017
17 Jul 2017
Contract Type
Full Time
To guide customers through the claims process, validate policy cover is in operation and establish whether it should respond to the incident reported.
* Handling claim up to an unlimited value
* Guide customers through each step of the process ensuring they understand what is to happen by when and manage expectations.
* Overall responsibility for the management of a case load of claims.
* Ensuring the highest level of customer service whilst exercising exemplary cost control.
* To affect a speedy, efficient triage or settlement that reflects the most advantageous terms to the company whilst ensuring the customer is treated fairly e.g. instructing loss adjusters, suppliers and/or contractors subject to policy cover.
* Keeping the customer regularly informed as to the progress of their claim and guiding them through each step of the process ensuring they understand what is to happen and by when.
* Use coaching methods to support less experienced members of the team
* Carry out audits and feedback in a constructive way
* Carry out thorough checks on less experienced members of the team in order to release payment and provide relevant feedback where appropriate
* Act as a technical role model within the team for higher value claims, ensuring a full understanding of Loss Adjuster and other technical reports is apparent.
* Reduce costs and maintain service levels by managing the non-delegated Loss Adjuster process
* Support the teams by overseeing complex losses and complaint cases >£25k