Commercial Insurance Administrator / Account Handler

Staffbase Recruitment
£23000 - £24000/annum
17 Jun 2017
17 Jul 2017
Contract Type
Full Time
Our client is a leading commercial insurance broker and due to their continued expansion Staffbase has been appointed to recruit for the position of Account Handler / Administrator. The successful candidate will join a busy and enthusiastic team at their office near Rugby.

The Role:

Reporting to the General Manager you will be responsible for the general administration task associated with commercial insurance provisions. Your duties will include but is not limited to the following;

* Renewal, new business processing & mid-term adjustment administration
* Managing assigned diary entries.
* Issue policy documents and EL Certificates and up-date client records accordingly after scrutiny.
* Respond to enquiries from clients, brokers and underwriters received by telephone, letter, email or fax in a courteous and helpful manner and ensure that all information required by clients or underwriters is obtained and communicated and directed to the appropriate department.
* Scrutinise all policy documents and EL Certificates and up-date client records accordingly.
* Collating ERN's from clients
* All existing clients check sanctions list
* Update client records electronically and paper file if necessary.
* Invoicing clients
* Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
* Gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through note taking.
* Troubleshoot customer issues over the phone.
* Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.


Ideally applicants will have at least 5 years previous experience in a similar role within the insurance sector.
Candidates who have worked in the commercial insurance arena will have an advantage however all applicants will be considered.

Hours of work:

Monday to Friday 9am - 5pm