Customer Success Manager

Recruiter
SMC Recruitment Ltd
Location
London, South East England
Salary
30000.0000
Posted
17 Jun 2017
Closes
17 Jul 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Customer Success Manager - London

Company profile

Our client is a global leader in business information / data solutions and media industry.

Job description

The Customer Success Manager will be working as part of our award-winning sales team; you will maintain and develop customer usage to a high standard via various training methods including, on-boarding calls, telephone and face to face training.

  • Ensure that product and market knowledge is of a high standard to enable delivery that meets customers’ needs effectively.
  • Utilizes telephone meetings and training tools to give excellent customer service and to enable upsell opportunities.
  • Provide effective training and support to customers.
  • Support the sales team in identifying customers needing support or assistance

Key skills required

  • You’ll have demonstrable customer success / account management experience, ideally within a business to business (B2B) environment.
  • If you have experience working within a matrix environment that would be beneficial.
  • If you have proven support experience.

Salary and Benefits

£30k - £48k plus 25% Bonus, 37 days A/L, great company benefits and regular incentives.

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