Customer Success Manager

SMC Recruitment Ltd
London, South East England
17 Jun 2017
17 Jul 2017
Contract Type
Full Time

Customer Success Manager - London

Company profile

Our client is a global leader in business information / data solutions and media industry.

Job description

The Customer Success Manager will be working as part of our award-winning sales team; you will maintain and develop customer usage to a high standard via various training methods including, on-boarding calls, telephone and face to face training.

  • Ensure that product and market knowledge is of a high standard to enable delivery that meets customers’ needs effectively.
  • Utilizes telephone meetings and training tools to give excellent customer service and to enable upsell opportunities.
  • Provide effective training and support to customers.
  • Support the sales team in identifying customers needing support or assistance

Key skills required

  • You’ll have demonstrable customer success / account management experience, ideally within a business to business (B2B) environment.
  • If you have experience working within a matrix environment that would be beneficial.
  • If you have proven support experience.

Salary and Benefits

£30k - £48k plus 25% Bonus, 37 days A/L, great company benefits and regular incentives.

For the latest news, insights and opportunities please check out our website or follow us on LinkedIn, Twitter or Pinterest.