Collection Advisor FTC (IG00335)

Randstad Sourceright
£14335 - £16480/annum
17 Jun 2017
17 Jul 2017
Contract Type
Full Time
Our client believes that everyone, with the right support will flourish irrespective of their age, circumstance or background.

An exciting opportunity has arisen for a verification Officer to join our  client's National Contact Centre in Yardley, Birmingham, on a 12 month fixed term contract. This is an important role which will place you at the heart of implementing our client's beliefs.

Are you a highly organised, motivated individual with an excellent telephone manner? Wish to work for a company that makes a difference to peoples lives? If so, then this job could be for you!

Essentially you will be responsible for liaising with employers, job centre plus, operational colleagues and clients professionally and courteously in order to facilitate the provision of a high level of service to all stakeholders.

A typical day will include:

• Verification of Job start and job outcome claims.
• Verification and checking of resubmissions.
• Action to clear of milestone holds and manager exceptions.
• Supplying additional information for extrapolation challenges.
• Identifying and submitting delayed sign-off cases.
• Submitting revenue repayment cases.
• Ensuring youth contract and employer opportunities are maximised.

About you:

You must have the following qualifications and experience:

Excellent telephone manner.

Outstanding interpersonal skills.

MS Excel at Intermediate level or above.

An ability to handle multiple priorities.

Resilience, determination and the ability to deal with the natural frustrations of the role appropriately.

Excellent oral and written communication skills.

Able to effectively network to build and maintain effective relationships internally and externally.

Planning and organisational skills.

Attention to detail and an ability to work under pressure.

Demonstrates a good level of IT literacy – MS Word and Outlook.

Why work for our client?

Over 2,700 employees work across 11 countries to help people take control of their education, their careers, their health and their future. Be a part of our client's success story.

In return for your hard work and supporting our client to make a difference, our client provides a competitive benefits package including a free day’s annual leave to enjoy your birthday!

To find out more, please apply and we will contact you to discuss the opportunity.

Additional information:

Employment is subject to completion of a Basic DS check.

Interviews will take place on 4th July 2017.

37.5 hours per week. Core hours are Monday to Friday 9am to 5.30pm. Flexibility is required to work between 8am and 8pm Monday to Friday as arranged by the manager, with flexibility to work on a Saturday 9:15am – 1pm to meet business requirements