Client Services Specialist (FX Trading)

17 Jun 2017
17 Jul 2017
Contract Type
Full Time
Client Services Specialist (FX Trading) 

Award-winning LMAX Exchange is the first MTF for FX authorised and regulated by the FCA. Servicing brokers, funds, corporates, asset managers and banks, LMAX Exchange delivers a unique vision for global FX trading - a transparent, neutral, level playing field for all market participants, regardless of status, size or activity levels. 

Position: Client Services Agent - Specialist 
Location: London 
Job Type: Full Time, Permanent 
Hours: Monday to Friday (normal days and early / late shifts – no night shift). Shift times are 7am-4pm; 9am-6pm; 2pm – 10.30pm 
Salary: circa £32k dependent on experience 

About the role: 

The Client Services Specialist will provide client support across all client groups whilst working collaboratively with the business, specialising in one of the CS areas and supporting other teammates in that area. 


- Being the first point of contact for LMAX Exchange professional clients and acting as an ambassador for the company servicing clients across different trading platforms 
- Providing client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat 
- Ensure that more complex client issues are followed up and resolved in a timely manner 
- Understanding and anticipating the needs and expectations of the clients 
- Back office client account management 
- Processing client card and bank deposits / withdrawals, inter account transfers, generating daily / weekly reports 
- Specialising in one of the CS areas (language skills, MT4 support) 

About you: 

- Previous client services experience with FX & CFDs 
- Degree level qualification or equivalent 
- Effective relationship builder and influencer 
- Pragmatic and flexible with ability to handle ambiguity and remain focused 
- Performance driven and results orientated with a strong bias for action and outcome 
- Reliable and willing to work antisocial hours in order to meet client requirements, solve their problems and thus encourage future business 
- Proficiency in MS Office applications 

Desirable Skills / Experience: 

- Additional languages advantageous 
- Experience in and knowledge of the financial sector 
- MT4 back office experience 

You may have experience of the following: Client Services Agent, Customer Service, Client Relationship, FX, Foreign Exchange,Client Support, Trading, Relationship Executive, Client Services Executive, Broker, Financial Services, Forex Trading, CFD`s etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications