Account Manager

Davidson Gray Business Solutions Limited
Cardiff, South Glamorgan
17 Jun 2017
17 Jul 2017
Contract Type
Full Time

Account Manager - Print Management

£22k - £25k + bonus

Our client is a leading name in print management who offer a range of conventional print, direct mail & marketing services to their broad client base. Due to a new contract they need a new account manager with a good direct mail knowledge, based just outside Cardiff.

General Duties:

  • Have regular meetings with Sales, IT and Operations, and carry out any instructions given.
  • Provide clients with estimates for every job using the company's MIS system.
  • Liaising with clients and being the dedicated point of contact for them whilst their jobs are in progress.
  • Liaise with the Operations Manager and ensure time scales are met through meetings.
  • Provide continuous and up to date feedback on the progress of jobs, taking care to inform the Operations Manager immediately when there is any delay in production
  • Advise clients that their jobs have been completed, upon completion of those jobs.
  • Scheduling collections and deliveries from our couriers.
  • Ensuring that all quality control and ISO standards are adhered to
  • Purchasing of raw materials for clients and sub contracted services, using purchase orders.
  • Ensure that the Company adheres to the data protection act in all cases regarding the use of clients' data.
  • Providing after service care to existing clients. This involves contacting the client shortly after a mailing campaign and obtaining feedback as to how their mailing went and how they found the Companies service.
  • Ensure that you advise clients of best practice services. This means actively looking at areas such as postal service/carriers and making sure that the client is getting the best service on offer.
  • Following up any sales leads that are given to you. In turn, helping generate new business for the Company.
  • You will be required to contact existing clients and up-sell the Companies services to them. You will be required to go and visit them on a regular basis and do your best to enhance the level of business they give us.