1ST LINE TECHNICAL SUPPORT - BI-LINGUAL

Recruiter
vertex-it-solutions
Location
Newcastle Upon Tyne, Tyne And Wear
Salary
23400.0000
Posted
17 Jun 2017
Closes
17 Jul 2017
Contract Type
Permanent
Hours
Full Time

Position: 1st Line Technical Support Engineer - BI-LINGUAL

WE ARE LOOKING FOR THE FOLLOWING FLUENT SPEAKERS TO JOIN OUR INTERNATIONAL CLIENT’S DYNAMIC MULTI-LINGUAL TEAM:

GERMAN

SPANISH

ITALIAN

HEBREW

ENGLISH

Location: Newcastle upon Tyne, England

Contract: Permanent

Salary: £23,400 PLUS ASSISTED RE-LOCATION PACKAGE (IF REQUIRED)

About the Client

The customer account you will be working on creates innovative products, storage systems and software that help customers around the world store, manage, protect, and retain one of their most precious corporate assets, their data. They are recognized throughout the industry for continually pushing the limits of today's technology so that their customers never have to choose between saving money and acquiring the capabilities they need to be successful. Our client partners with industry leaders to create the most efficient and cost-effective solutions optimized for their IT needs, and to deliver and support them worldwide

The Role

As part of an EMEA multilingual team, you will be providing 3rd party support to the customers of the market leader in storage systems. You will support customers via the phone and email, troubleshooting protocols which are running on our client’s products and support their customers with the isolation and resolution of their problems. You will cooperate closely with our French, Italian, Spanish, German, Hebrew and English Teams. Candidates should be well motivated to work independently, as well as in a team, with a customer orientated attitude. You will need outstanding technical skills in order to solve problems quickly and efficiently within SLA’s.

Essential Experience

  • Bachelor’s degree in Computer Science or engineering preferred, or equivalent level of education or relevant work experience
  • At least 2 years experience in a similar role (Support/Customer Service)
  • Excellent organisational and technical support skills
  • Excellent communication skills in English and Spanish
  • Working knowledge and experience with UNIX/Linux Operating Systems
  • Knowledge and experience with file sharing protocols is preferred NFS/CIFS etc.
  • TCP/IP or basic networking knowledge is essential
  • DNS/DHCP/AD knowledge
  • Microsoft/Cisco/ NetApp certifications are a plus

Desirable Experience

  • Experience and knowledge with Storage Systems (SAN/NAS) would be a major advantage
  • Experience with any of the following would be an advantage;

o Windows Server 2003/2008 R2

o VMware ESX/ Hyper-V

o ISCSi/RAID

o MS Exchange 2003/2007/2010

o Enterprise Backup Software

What’s on Offer

  • Competitive Salary and benefits scheme
  • Working as part of a successful multi-cultural team
  • Excellent training opportunities, both with Convergys Corporation and our client
  • Experience working in the enterprise marketplace
  • Outstanding opportunity for personal development within a tenured multi skilled team