Lead Commissioning Manager - Experience - Leatherhead

Surrey County Council
Leatherhead, Surrey
17 Jun 2017
17 Jul 2017
Public Sector
Contract Type
Full Time

Job Details

Surrey County Council is committed to the development of its workforce and as such this role is only available to applicants who already work for Surrey County Council. We thank you for your interest in Surrey County Council and would encourage you to review our current vacancies which are available to all.

Do you want to help ensure that service users experience influence and shape future service delivery and design? Are you able to work with children and families to help us at Surrey know and understand the experience of receiving services? Are you able to influence others, share learning and to inspire change?

£48, 396 - £55,644 per annum for 36 hours per week based at either our Leatherhead Office - Fairmount House, Bull hill, Leatherhead, Surrey KT22 7AH or at our Woking Office - Quadrant Court, Guildford Road, Woking GU22 7QQ.

Flexible working supported where possible, laptop and mobile supplied. 24 days annual leave, local government salary-related pension offered, discounted child care vouchers as well as the option to join the car lease scheme. For more information, please visit MyBenefits for Surrey County Council staff.

An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

About the Role

About the Role

To lead, review and support the work of teams providing services to children, young people and their parents/ carers with an emphasis on understanding and learning from their experience. The postholder will be required to provide regular reports detailing the impact and learning of the teams work. This is a unique role, whose focus will be to understand and learn from families what it is like to receive a service from Surrey County Council and identify when and where a service can be improved.

Quality and Experience, Commissioning and Prevention

This is a new role, part of the newly created Commissioning and Prevention service. The Quality and Experience teams work with Market Strategy and Insight and Innovation staff creating the commissioning function within the Childrens Schools and Families directorate. The focus of this team is knowing and understanding the quality of our practice. This will support a real understanding of the impact of our services, the outcomes for children, young people and families will help to inform our commissioning decisions. Staff will work with colleagues across the directorate to provide an independent view of our work and the resulting outcomes for children, young people and families including understanding their experience of our services. Quality and experience will also take the lead for directorate wide inspection planning and preparation and will retain key areas of improvement work.

Work context of the Service Manager Role

The postholder will be responsible for participation across the Youth Support Service and Childrens Services as well as information support and advice services to parents of and children identified as needing SEND support. The postholder will be able to influence and support challenge and change. The postholder will see their role as ensuring the voice of the user is heard and acted upon.

To be shortlisted for interview your CV and personal statement will clearly evidence:

- You have experience of working with diverse and vulnerable groups

- You have an understanding of and experience in managing risk

- Experience of either working within a multi disciplinary environment or partnership working

Additional Information

The job advert closes at 23:59 on 27th June 2017

Equal Opportunities

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.