ACCIDENTAL DAMAGE - CLAIMS HANDLERS (Trainee / Experienced)

Recruiter
New Recruit UK Limited
Location
Haywards Heath, West Sussex
Salary
16500.0000
Posted
17 Jun 2017
Closes
17 Jul 2017
Contract Type
Permanent
Hours
Full Time

What a fantastic opportunity to join a highly ranked Sunday Times Top UK firm who offer excellent opportunities to progress your career and are an investors in people accredited firm which means you benefit from top training, skill development and career progression. There is no weekend working!

Overview:

The key purpose of this role is to deal with allocated Accidental Damage claims in a cost effective and efficient way as per policy terms, conditions and claims processes. The roles require daily contact with customers and suppliers via the telephone

Responsibilities:

  • Process New Repair & Total Loss Claims in accordance with claims philosophy
  • Work within the parameters of the agreed business plan for Claims Operations
  • Liaise with suppliers to ensure delivery of customer service
  • To match unreferenced post to relevant claims, Adhere to FSA, TCF and Data Protection Regulations
  • Additional administration duties as required

Qualifications:

Essential Skills:

  • Experience working in a customer service position
  • Excellent customer service and communications skills
  • Strong literacy and numeracy skills
  • Demonstrate a calm and professional attitude at all times
  • At least 12 months experience working as a Motor Claims Handler would be advantageous but not essential
  • Ability to listen, identify and resolve customer issues