Care Supervisor

Bluebird Care Mid Essex
Epping, Essex
£18000 - £25000/annum Pension scheme, Family Health Cove
17 Jun 2017
17 Jul 2017
Public Sector
Contract Type
Full Time
Care Supervisor

Bluebird Care Epping and Harlow, located in Epping have a vacancy for a Care Supervisor to join their growing team.

Care Supervisor - Purpose of role

To make sure customers receive excellent quality care and support to help them remain safe and comfortable in their own homes. Compassion, good communication and management skills together with a calm and caring manner are vital for this important role in our company.

Key responsibilities
Manage supervisors and care assistants to provide safe, effective care and support that responds to each customer?s needs and preferences. Support each customer to live their life the way that they choose as far as they are able. Respect customers? choices and promote their dignity and privacy at all times.

Care Supervisor - Duties
Work well with customers
Prior to each service commencing, carry out with customers, and / or their chosen representatives, an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessment
Create and agree a written individually tailored plan of care and support that respects the customer?s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Keep care and support plans up to date and escalate concerns without delay Provide the customer and where appropriate their representatives with information about the service so that they are clear about what to expect and how they can raise any concerns
Keep all information about customers and their families secure and confidential except where policy require you to share to protect the interests of our customers

Quality improvement
Carry out investigations relating to the quality of the service and implement improvement actions
Monitor the performance of care assistants and carry out quality reviews at the customer?s home to make sure the service is being delivered in line with company procedures
Apply Bluebird Care policies and procedures at all times and make sure accidents and incidents are recorded, reported and acted upon
Make sure that care and support is provided in line with regulations
Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality homecare services
Work well as part of the Bluebird Care team
Work flexibly to meet business needs
Lead staff and customer review meetings
Lead and participate in training activities, appraisals and development meetings
This list is not exhaustive and additional duties may be required.

Care Supervisor - Key attributes
Great communication skills.
Flexible and able to work under pressure
QCF in Health and Social Care
Experience in a Care Supervisor role is an advantage
This is a full time position salary and benefits will be agreed at interview stage based on ability and experience. Full training provided

Please contact: Tracey McCormack on the number below