Care Manager Extra Care

Metropolitan Housing Trust
Brent, Middlesex
17 Jun 2017
17 Jul 2017
Public Sector
Contract Type
Full Time

Brent, London
Full time 37.5 Hrs

Metropolitan are a team of more than 1,300 colleagues working to provide affordable housing, care and support and community regeneration services.

We are recruiting for an experienced care manager to deliver responsive, reliable and compassionate care services to older people living in extra care housing.

About the job:
Managing and leading designated services across a geographical area including registered care activities in the delivery ensuring effective and measurable compliance with contractual, regulatory and business requirements, while delivering excellent, personalised, value for money services to customers.

Main accountabilities:
-Lead, develop and manage the performance of the team so that it functions as a cohesive, high performing team, which achieves targets, standards and continuous improvement in service performance.
-Ensure customer and staff engagement in the development and implementation of business processes to ensure they meet changing requirements.
-Ensure that the service meets the requirements of Care Quality Commission (CQC) and that audit recommendations are implemented.
-Ensure customers are involved in shaping the care and support services they receive to maximise their wellbeing and ensure that their individual requirements are met.
-Recruit, induct, develop and manage the performance of staff to ensure cohesive, high performing teams, which achieve performance targets and consistently high service standards. Including assessment of learning programmes where required.
-Promote and embed a coaching approach that encourages innovation, creativity and problem solving that maximises customer satisfaction.
-Ensure excellent external liaison with stakeholders that promotes Metropolitan`s reputation and delivers on service targets.
-Set and manage service income and expenditure budgets effectively, to meet contract and business requirements, ensure viability and maintain excellent standards of service delivery.
-Identify and evaluate risks and contingencies required for designated services and develop plans to ensure business efficiency and continuity.
-Monitor, manage and report on performance and risk, taking appropriate action to ensure compliance with quality standards, business targets, contractual and regulatory frameworks.
-Ensure the staff team meets the quality, financial and performance targets of the designated services in delivering excellence to customers.
-Ensure customer engagement through volunteering/apprentice opportunities and customer feedback.

About you:
-You will have a track record of delivering high-quality care and support services and will have an excellent understanding of best-practice in services to older people, people living with dementia, people with mental ill health and people with learning disabilities.
-You will have managed teams of Care & Support Workers and will be committed to promoting independence and developing a person centred culture within your service.
-Level 3/4 Diploma in Health and Social Care related subject area or equivalent, or a willingness to undertake Diploma training
-Full driving license/motorbike equivalent and access to a motor vehicle if applicable.
-Knowledge and understanding of relevant legislation including Health and Safety of customers and staff.
-Working knowledge of welfare benefits system.
-A competent people and task manager, with the ability to inspire teams to achieve the very best through a strong performance management culture.
-An excellent communicator to your customer audience, presenting care and support issues in a user-friendly manner.
-Demonstrable experience of working with vulnerable people.
-Experience of producing Care and/or Support Plans and Risk Assessments.
-To work on a rota basis including unsocial hours, weekends and public holidays providing sleep-ins and on-calls where appropriate.
-To be available to cover other registered services in the absence of the Registered Manager.

What Metropolitan can offer you:
Metropolitan offers an excellent and unique Benefits package that can be adapted to suit each individual. We offer employees the opportunity to choose from a wide variety of benefits which includes options around Childcare Vouchers, Health and Wellbeing Programme, Employee Assistance and discounts with multiple retailers and many more. We also offer an impressive Pension Scheme and 28 days annual leave plus bank holidays, with the ability to buy and sell up to 5 days! Along with all this we are about to launch our Metro Academy which will ensure that your career is developed for years to come!