Duty Manager needed at Antoinette Hotel Wimbledon

Recruiter
Antoinette Hotel Kingston and Wimbledon
Location
South West London, London
Salary
20000.0000
Posted
17 Jun 2017
Closes
16 Jul 2017
Contract Type
Permanent
Hours
Full Time

BENEFITS:-
- meals provided whilst on duty
- full in-house training given
- free NVQ training and qualifications
- staff discounts

KNOWLEDGE AND SKILLS:-
Essential:-
- ability to remain calm when faced with difficult guests
- must have Food & Beverage Experience
- ability to use own initiative when required
- must possess good customer care skills
- planning and organisational skills
- time management skills
- communication skills both verbal and written
- good command of the English language both verbal and written
Desirable:-
- knowledge of fire procedures
- knowledge of a switchboard/reservations system
- computer skills

EDUCATION, QUALIFICATIONS, AND SPECIAL TRAINING
Essential:-
- attendance on courses, such as customer care
Desirable:-
- first aid qualification
- hospitality or leisure qualification such as NVQ

EXPERIENCE:-
Essential:-
- six months experience in a similar or supervisory role
- experience of working in hotel/bar /restaurant/leisure environment
Desirable:-
- experience of shift work

PERSONALITY REQUIREMENTS:-
Essential:-
- maintain calm attitude when under pressure
- not afraid to use own initiative if a situation requires
- willingness to learn and adapt to new ideas and changes
- pleasant and friendly disposition
- reliable