IT Services Manager

Berry Technical
£60000 - £70000/annum standard company benefits
17 Jun 2017
16 Jul 2017
Contract Type
Full Time
Head of IT Services
Objectives of the Role:
* Accountable for providing effective and high quality IT Services to the Manchester based IT department of a document management and scanning consultancy.
* Contributing to the organisation's overall IT Services and general business strategy.
Ensure that IT Support Services meet the needs of both internal and external user communities.
Main Duties and Responsibilities:
General Responsibilities:
* Organise and manage teams effectively.
* Provide general update and project specific progress reports to agreed timescales.
* Contribute to the budgeting process and then manage the function within allocated budgets.
* Adhere to all Company Policies and Procedures contained in the Information Security, Environmental, Health and Safety and Quality Management Systems
Report any Information Security, Environmental, Health and Safety and Quality incidents to your manager

Key Responsibilities:
* Ensure the availability of key IT infrastructure and systems meets agreed targets.
* Ensure that the support desk capability is developed to meet the requirements of both internal and external users of a recently combined pair of document management businesses.
* Ensure development and maintenance of current BSI 27001 certification.
* Implement and then maintain common MI, Scanning and Billing systems across all Scan sites.
* Ensure that the engineering team provides cost effective scanner equipment maintenance and support services.
* Develop a best in class front line support service.
* Lead the technical integration of a recently combined pair of document management businesses.
* Develop and implement a data centre and networking strategy.

* Effective Leadership and technical management ability
* Excellent communication skills - written and verbal
* Team player, someone who gains respect and maintains relationships across all areas of our business.
* Takes a pragmatic approach to budget control.
* Strategic thinker
* Innovative, with a passion to make improvements and drive change.
* Professional and confident
* Organised, with the ability to juggle conflicting priorities and effectively prioritise
* Accuracy
* Confidentiality - understands the need to keep information confidential and their responsibilities
* Flexible

* Effective presentation skills


* In-depth knowledge of automated image and data capture systems.
* In-depth knowledge of VMWare VSphere.
* Excellent knowledge of the implementation and management of corporate networks.
* Excellent IT skills and knowledge of IT systems.
* Good understanding of project management.
* Good understanding of the technologies, benefits and risks of enterprise cloud based datacentres.
* Good understanding of digital solution businesses.
* Good understanding of English language, verbal and written.


* Experience of working in a similar role at a similar level previously.
* Experience of leading teams through complex technical change.
* Experience of leading IT projects and driving change initiatives.
* Demonstrable experience of working in collaboration with operational management to deliver IT Services in support of business objectives