Software Support Analyst

Recruiter
Emmerson Kitney
Location
Hull, City of Kingston upon Hull
Salary
£18000 - £20000/annum
Posted
17 Jun 2017
Closes
16 Jul 2017
Contract Type
Permanent
Hours
Full Time
Emmerson Kitney are delighted to be working with Tevalis, one of the fastest growing tech companies in the region. Founded in 2005 the business has established themselves as being the UK market leader for Hospitality and Electronic Point of Sale software, providing solutions to well-known clients in both the UK and internationally.

Tevalis have gone from strength to strength over the past few years and have recently moved to spacious new offices in central Hull in order to expand both their development and support teams.

Reporting to the support manager you will be responsible for providing excellent levels of customer service and ensuring support queries are dealt with quickly and efficiently.

Duties include:
• Carry out software and technical support and troubleshooting with customers by identifying and addressing usability problems.
• To respond quickly to incidents and ensure that the customer is kept informed
• Assist in project implementation where required.
• Build excellent working relationships with key internal and external clients
• Deliver a high level of Customer Service through a positive customer focused attitude
• Ensure the company’s systems and procedures are followed

The ideal candidate will be able to demonstrate:
• Excellent customer service skills
• Resilience
• Strong communication skills
• An interest in technology

To be in with a chance of joining this modern, progressive business get in touch with Rowan Calderwood on 01482628808

Emmerson Kitney recruit for Sales & Marketing, Engineering and IT roles at all levels throughout the region. If this role is not suitable for you we would be happy to have an informal chat regarding any future opportunities.

If you have not heard back from us within 7 days of applying, you have been unsuccessful on this occasion

Please note all 3rd party applications will be forwarded to Emmerson Kitney, as retained partners working with Tevalis