Technical Engineer (2nd line)

Recruiter
Huntress
Location
London
Salary
£28000 - £30000/annum
Posted
17 Jun 2017
Closes
16 Jul 2017
Contract Type
Permanent
Hours
Full Time
£28,000 - 30,000 DOE : Permanent : London

A great opportunity for a 2nd line support engineer to join a high quality service provider, working with professional services to provide clients with maintenance, support and solutions.

Who are we looking for? :

* Have at least three MCPs, including a desktop and server operating system and want to gain certification rapidly to advance your career. We expect you to progress towards a full MCSE/MCITP within 6 months of joining us
* Have spent at least two years in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
* Are confident communicating with people by telephone, email and in person
* Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
* Enjoy helping people and working in a team, learning quickly and sharing knowledge
* Like to work on making yourself and your team better
* Have a keen eye for detail
* Exposure to these is preferable: Windows Server 2012 & 2016, Exchange Server 2010 & 2013, Windows 8 & 10, Office 2013 & 2016, Office365 , Apple, antivirus, firewalls (Cisco Meraki especially relevant), networking, backup, virtualisation (Hyper-V), Datto

Daily activities:

* Provide excellent customer service to external clients, up to a senior level
* Act as an escalation point for technical team
* Pro-active project contribution / implementation including liaising with clients and colleagues
* Troubleshoot problems by telephone, remote access and on-site visits
* Help improve company systems, procedures and knowledge
* Ad hoc and planned mentoring of technical colleagues
* System builds, configuration and installation (remote or on-site)
* Diligent documentation and time-recording
* Solution design and research and development for internal and client use

Benefits include discretionary bonus scheme and 25 days holiday, plus bank holidays.

For more information please contact Jack Antoniades on (Apply online only)

Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK