Customer Service Trainer/Assessor

Workforce Staffing Ltd
Ealing Broadway, Greater London
£22000 - £26000/annum
17 Jun 2017
16 Jul 2017
Contract Type
Full Time
Our Client, a provider of training, skills, recruitment & consultancy for growth, are looking for a highly competent Customer Service Trainer/Assessor to join a rapidly expanding business.

The role of a Customer Service Trainer Assessor is hands-on and out in the field working with our learners and employers in their places of work, you will be responsible for supporting a caseload of learners through their qualifications. Qualifications will include accredited Apprenticeships both frameworks and the new standards.

You will be using a variety of teaching and assessing techniques, including use of Onefile to ensure that the highest standards of bespoke learning is offered. Through the work you do, you will not only be making a difference in the lives of learners, but increasing the standards and reputation of the industry.

They require someone who has sector knowledge in Customer Service. The ideal person will have experience delivering Apprenticeships. The role will involve both new business development as well as nurturing any existing relationships you may have.

Day to day duties will include the following:
• Marketing the organisation and its qualification offering to employers and learners
• Signing learners onto Apprenticeships and other qualifications
• Offering information, advice and guidance and carrying out initial assessments to identify learner needs
• Completing and maintaining all regulatory and financial paperwork
• Visiting learners at their workplaces every 2-4 weeks
• Progressing learners through their qualifications through observation, work product, written evidence and other methods
• Delivering outstanding teaching and learning of knowledge and functional skill components
• Mentoring and coaching learners with varying barriers to learning
• Taking part in continuous professional development, including completion of own qualifications
• Liaising regularly with your line manager and quality assurance team
• Experience of e-portfolio

As a person you will need the following qualities and experience:
• Minimum of 3 years’ experience within specialist vocational sector
• Experience working to a supervisory or managerial level
• Excellent practical and theoretical knowledge of vocational specialism
• Industry specific qualifications
• Assessing and/or teaching qualifications (Desirable e.g. A1, D32, D33, CAVA, TAQA etc)
• Possess or working to a minimum of level 2 standard in Maths and English
• Understand Levy, Apprenticeships both framework delivery and the new standards (Desirable)
• Outstanding organisational skills
• Honesty, integrity, professionalism and confidentiality
• Excellent interpersonal and communication skills
• The ability to work under pressure, be flexible and resilient
• Excellent networking and relationship building skills
• Passionate, enthusiastic and with the ambition and commitment to deliver
• Tactful and able to deal with difficult situations sensitively
• Exemplary written communication skills

WorkForce Office are responsible for filling hundreds of temporary, temp-to-perm and permanent vacancies across the West Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help