Technical Support Engineer

Recruiter
Talent Plus
Location
Telford, Telford and Wrekin
Salary
£20000 - £27000/annum
Posted
17 Jun 2017
Closes
16 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Job Description
My client is a market leading provider of electronic, electrical and automation technologies and components on a global scale.

Due to their continued success they are now looking for a Technical Support Engineer to provide an all-encompassing front end Technical Support experience to customers through technical queries, quoting, pricing, and product availability.

Your Daily Duties Will Be As Follows

-Respond to and co-ordinate all Technical Enquires from respective area of responsibility or product specialism; ensuring the query is tracked and followed up to ensure the customer receives prompt and comprehensive advice.
-Answer all incoming telephone calls and either handle the call appropriately or direct to a relevant staff member.
-Where appropriate expand on the customer call and capture potential lead information for follow up.
-Respond to all price and availability calls promptly and efficiently.
-Efficiently and promptly deal with queries directed to the info@phoenix contact box.
-Follow up where appropriate on literature requests.
-Following the prescribed rules of entry and accurately input information onto SuperOffice to ensure relevant activities and potential leads are captured and followed up.
-Undertake/support the creation of quotes following the prescribed process and follow up as necessary with the Sales Engineer/Customer.
-Ensure customer satisfaction at all times when dealing with both external and internal customers.
-Make proactive sales calls and create and capture any potential lead arising from any type of customer interface and follow up on all leads within 48hrs or refer to the Sales Engineer for follow up as applicable.
-Provide support to Logistics Team during holiday and illness cover in the areas of order entry.
-Resolve customer complaints satisfactorily.
-Provide staff cover for quality inspections.
-Undertake/support production orders.
-Guide customers and other interested parties through the use of online resources.
-Track competitive pricing and create and maintain a competitive price data base.
-Continually review processes and propose recommendations for improvements so as to ensure processes are as effective and efficient as possible.
-Provide other ad hoc support across the company as required.

Personal Requirements

Desired Knowledge Including Qualifications
-Preferable background in Electrical Engineering.
-Formal qualification in Electronics.
-Working background in Electronics.

Desired Skill Set
-Excellent communicator.
-Excellent IT skills in Excel, Word.
-Knowledge of CRM databases an advantage.
-Enthusiastic team player.
-Organised and efficient.
-Proven on the job experience an advantage.

Package

Basic Starting Salary up to £27k pa dependent on experience plus employee benefits package