Field Service Engineer

Thorne and Wait
£25000 - £35000/annum
17 Jun 2017
16 Jul 2017
Contract Type
Full Time
Thorne and Wait are currently recruiting for a Service Engineer to join our busy client based in Kidlington.

The main duties of this role is to be able to carry out Machine Plant Diagnostics, Servicing and Repairs to Construction, Agricultural, Industrial, Heavy Line and Recycling Equipment to the highest standard within the Dealership territory to new and existing Customers.
This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with the Manufacturer. The objective of this role is to provide the Customer with a World Class level of Customer Service.


Build strong and positive relationships with our Customer Service Database
Build and document knowledge about the Customer Company and its Technical Operations
Feedback any important Customer information to the Company
To promote the organisation to new and existing Customers
To promote Aftermarket Products and services to the Customer
To promote the Brand to the Customer
To react to any customer needs quickly, effectively and efficiently
Carry out repairs to a high standard presenting a World Class Service
Laptop technical diagnostics
Operate PDA unit for full job information and write-up
Continually look to develop yourself through Training Courses and other Medias available
Service and maintain Equipment to the Manufactures specifications
Maintain and improve our profile in the market place
Provide World Class Customer Service
Present a professional image at all times.
Carry out all work practices in line with company health and safety policy.
Meet and exceed customer expectations whilst maintaining profitability.
Contribute to overall success through teamwork and good communication within the company.
Any other duties as deemed necessary to fulfil the role

Working relationships with:
Positions supervised/managed:
Company Board Of Directors
Service Department – Field and Workshop Service Engineers
Parts Department
Sales Department
Depot Managers
HR Manager
Finance / Accounts Department

Abilities, Skill Set and Experience:
Honest, reliable, trustworthy, good time keeper
Ability to work on own initiative and/or as part of team
Ability to communicate efficiently at all levels – verbally, in print and on the telephone
Be detail oriented
Be able to Multitask and handle several Customer demands at any given time
Be able to manage time and projects effectively
Be motivated and focused
Be professional, cheerful, co-operative and flexible at all times.
Have knowledge and experience in using Microsoft Office Software, ADP Computer System or similar
Have efficient networking skills
Have extensive knowledge of the Company’s products and services and/or within similar Industry
Have full driving and trailer licence and good driving record.

Proven record of working within a Customer facing environment
Proven record of working within the Plant Industry or similar
Portfolio of Mechanical/Technical Training Certification
Fork Lift Truck Driving Licence
Trailer Licence
First aid certificate or similar experience

If you would like more information on this role please call Emily at Thorne and Wait or click apply below