Parts Advisor

Recruiter
Hudson Shribman
Location
Bournemouth
Salary
£18000 - £22000/annum
Posted
16 Jun 2017
Closes
16 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
To receive all parts orders, accurately indentify requirements and ensure that they are accurately and promptly picked and dispatched.

To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.

Reporting
Parts advisor will report to Parts Supervisor

Responsibilities
• Receive all parts orders, interpreting customer & technician requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering.
• Keeping customer / workshop updated on back-orders and part availability.

• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised

• To maximize sales opportunities through up selling and related selling

• To make up customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and dispatch as scheduled and that the customer is kept fully informed of progress or of any problems

• Ensure that the image and levels of customer service within the department is in line with company standards

• Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems are referred to the job holders immediate supervisor