Claims Handler

ASC Connections
£22000 - £26500/annum
16 Jun 2017
16 Jul 2017
Contract Type
Full Time
Job Function

To receive incoming calls from customers regarding the damage to or theft of their company vehicle. This may include receiving telephone calls immediately following a road traffic accident, therefore an assertive but empathetic telephone manner is essential. Liaising with the supplier network to progress repairs to completion, ensuring all relevant parties (including customers, drivers and insurers) have up-to-date information at all times.

Key Responsibilities and Accountabilities

Receive telephone calls from drivers or fleet contacts regarding damage to vehicles as a result of a road traffic accident or damage
Ask appropriate questions and assess the best course of action with customer service and cost management in mind
Manage all ongoing tasks for claims and be the point of contact for all external or internal contacts
Liaise with customer contacts, repairers and insurance companies to progress claim keeping all parties informed of progress
Manage all aspects of onward documentation
Ensure data provided is compliant and quality controlled
Manage all aspects of vehicle down time
Ad hoc tasks as required by the business

Experience required
Experience in insurance claims handling is beneficial as is knowledge in vehicle insurance principles and processes
Demonstrable success in a customer service role required. Candidates will have a genuine passion for exceptional customer care.
Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
Communication Skills
Must be highly empathetic
Excellent questioning and listening skills with an ability to assimilate accurate information
Able to instantly build and maintain rapport with a range of people
Articulate with a high standard of all round communication skills
Committed to delivering excellent customer service within the parameters agreed
Organisation and Planning
Able to control a process to timely conclusion whilst demonstrating care and compassion in difficult situations
Is prepared to go the 'extra mile' in order to achieve excellent end results
A proactive and dynamic attitude to problem solving
Ability to multi task with consistency and accuracy
Flexibility and Resilience
Able to think clearly under pressure and deliver requirements to a consistently high standard
Reacts quickly and uses initiative with a sense of urgency
Able to self-motivate and keep positive in challenging situations
A calm and assertive approach to dealing with difficult situations
Personal Projection
A natural propensity to volunteer to help others to ensure the successful conclusion of tasks
Self-driven and results orientated
Reliable, consistent and tenacious
A positive, mature and confident manner

ASC Connections is a leading recruitment business specialising within areas of both technical and business services. We operate as an employment business or an employment agency for all temporary and permanent roles respectively. For an extensive range of job opportunities please visit our website at (url removed)