Mobile Device Engineer

Actemium UK
£23000 - £28000/annum Travel Expenses or vehicle provide
16 Jun 2017
16 Jul 2017
Contract Type
Full Time
The Mobile Device refresh engineer is responsible for facilitating the new mobile hardware for end users . Working within a large multi-site team, mobile device support will be focused on the direct user contact and mobile device upgrade of the new hardware to the end user.

Performing mobile device exchange, issuing new mobile hardware and securely erasing returned devices.
Managing physical deliveries of the refresh stock and maintaining the storage areas with returned devices.
Configuration of all Mobile Devices and management of user data & applications.
Ensuring users leave with a device upgrade, confident that everything is working as expected.
Able to handle user’s issues and queries during installation.
Flexible to work across any of the sites in the Midlands area to facilitate the refresh.
Maintaining agreed SLA levels and assuring Quality of delivery at all times.

In Depth and proven experience of Apple Operating systems, iOS 6, 7, 8, 9, 10.
Experienced use of iTunes on Mac/PC
Excellent working knowledge of Apple iOS Devices.
Excellent knowledge of Apple native applications, Mail, Calendar, Contacts, Notes, Photo’s, General Settings
Excellent knowledge of Apple iCloud & Apple ID configuration settings.
Excellent knowledge of Google apps suite on mobile devices (Mail, Hangouts, Calendar)
Experience of RSA VPN token software
Working with Mobile support team and refresh colleagues to ensure timely resolution to any issues that may arise.
Ability to understand the Business from an user perspective. Remains visible to customers as the face of IT to listen to their concerns and escalate as needed
Proactively takes responsibility, owns any issues arising and follows through to resolve them (get the required result)
Knowledge of some MDM solutions (AirWatch, Google Admin) would be an added advantage.

Availability to work different client sites in the Midlands and will sometimes require movement between sites to suit client.
Ensure that problems are logged, investigated, resolved and closed within agreed timescales. Complete data analysis to identify focus points for problem resolution based on customer impacts and documenting RCA’s
Proven focus on identifying and documenting User and Service Risks and Issues.
Ability to communicate and influence at all levels
Ability to confidently advise users of Policy & Process when required