Client Assistant, Legal Services Team Leader
My client is recruiting for an experience Legal Services Support Team Leader. This role is based in Birmingham City Centre and full time.
Purpose of the role
To provide, proactive, high level PA support to the legal departments, reducing administration, taking
ownership for managing allocated client accounts and service levels and ensuring that client expectations
In addition you will be managing administrators and secretaries and allocating workloads.
This is a very client driven role and you will need experience of account management and being accountable for client workloads.
Collation, co-ordination and maintenance of client data
Production of reports to assess service levels/KPIs and delivery against these measures
Collation of information to ensure client account plans are maintained
Responsibility for documenting client specific protocols and processes, implementing, providing
guidance and training to support teams where necessary and ongoing monitoring of the same
Ensuring client portals are updated and all associated tasks completed in line with the client's
Producing, updating and communicating rota arrangements for client call lines
Supporting the co-ordination of client audits
Client point of contact in the event the client partner is unavailable, dealing with queries where
able and acting on initiative to provide exceptional client service
Completion of complex billing; ensuring it's undertaken in accordance with the contractual
Travel management - organising all local, national and where necessary international travel,
understanding individuals' personal preferences, booking all travel and accommodation, producing
concise itineraries and ensuring individuals are organised for all travel arrangements e.g. booking
confirmations, visa, currency
Attending internal/external meetings where appropriate and taking accurate minutes, following up
designated actions to ensure completion ahead of the next meeting
Assisting in the organisation of events, seminars and conferences
Preparing and collating internal sector newsletters and briefings
Reviewing and updating timesheets - ensuring sufficient time has been recorded, transferred to new
client/matter numbers and missing timesheets completed
Supporting the co-ordination of the WIP Certification process
Please note due to the high volume of applications we receive only successful candidates will be contacted.