CRM & Membership Coordinator
CRM & Membership Coordinator
Westminster, Central London
Basic Salary £30,532 plus excellent benefits including 27 days holiday per year plus bank holidays and four additional days, flexi-time and pension scheme.
Permanent, Full Time
Microsoft Dynamics Experience is essential!
My client a leading membership body within the higher education sector based in Central London is currently searching for a CRM & Membership Coordinator
This post will report to the member engagement manager and will form part of the external relations team. You will provide customer relations management (CRM) maintenance, development and intelligence support to the Member Engagement Manager.The role will be central in developing and implementing systems, processes and technology to support the delivery of an excellent subscriber experience.
A first degree or equivalent evidence of analytical, communication and problem-solving ability
A Microsoft Dynamics CRM qualification or similar is desirable
Knowledge, experience and skills
Experience of using Microsoft Dynamics CRM
Experience of using and developing a CRM or membership database
Experience of training others to use CRM systems
Ability to troubleshoot problems or issues with CRM systems
Ability to maintain relationships with external CRM support providers and developers
Experience in a similar position with a good understanding of the 'member journey’ including member support, engagement, retention and recruitment
Experience of delivering high quality customer service in a membership environment
Excellent communication skills with different audiences both internally and externally
Excellent understanding of online communications, including email marketing and audience segmentation
Ability to influence beyond your authority and evidence a positive impact on the organisation
Ability to suggest ways that processes could be streamlined and improved to enhance the member experience
High-level administrative and organisational skills
Excellent IT and data management skills, with proven proficiency in using Microsoft Office
Ability to collate, monitor and analyse information
Ability to prioritise tasks, organise own time, but also to take direction, be flexible and work to deadlines and targets.
Ability to foster cooperative working and learning relationships with internal and external partners to meet shared objectives.
Desirable experiences and attributes
Knowledge of SQL
Experience of integrating software platforms
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.