IT Administration Assistant (GR48/BRS/CXB/35)

File Dynamics
Bristol, Avon
16 Jun 2017
16 Jul 2017
Contract Type
Full Time

File Dynamics Ltd is an outsource services company providing IT, HR, Accounts and Office Services and business process and file management solutions, supporting over 2000 end users across the country, predominantly in the legal, insurance and healthcare sectors. Our solutions are built around our in-house file management system with integrated Business and Client Portals, automated business process software and associated scanning and telephony applications.

Our IT support team include our Helpdesk and 2nd & 3rd line technical support which supports computer and phone networks, hardware and asset maintenance. All our processes and procedures follow the ITIL framework and are compliant with the Information Security standard ISO27001.


We are looking for a confident, enthusiastic applicant to join our existing IT administration team; the ideal candidate will be pro-active and have a desire to deliver excellent customer service.

Skills/Competencies required:

  • Maintain hardware stock levels

  • Review & process IT invoices

  • Process digital media requests & securely upload files to the system

  • Restock & replace printer toner & assist with equipment setup requests

  • Administrate user accounts, including new user account setup, processing leaver and transfer requests

  • Undertake regular audits of IT systems

  • Undertake necessary administration tasks of key IT systems

Skills/Competencies required:

  • Excellent interpersonal & communication skills

  • Strong attention to detail

  • Desire to deliver excellent customer service

  • Ability to manage multiple tasks and projects at one time

  • Good working knowledge of desktop applications including Outlook, Word, Excel & PowerPoint

  • Working knowledge of Active directory is desirable

Why join us?

With Investors in People accreditation since 1998, we positively encourage our staff to progress and develop within the Company. We recognise that our continued growth and success is the direct result of the contribution of our staff.

Please note that the Company offer a generous benefits package.

File Dynamics prides itself on being an equal opportunities employer, and is committed to and realises the benefits of having a diverse workforce.

This role is exempt from the Rehabilitation of Offenders Act. Please note that any offer of employment is subject to a satisfactory credit check and Basic criminal record check. This information will only be used to assess suitability for employment insofar as it is relevant.