Reed Insurance
Haywards Heath, West Sussex
16 Jun 2017
16 Jul 2017
Contract Type
Full Time
Due to the continued success and expansion of my client's business, they are now looking to recruit a Trainee AD Claims Handlers to join our dynamic and forward thinking teams.

The key purpose of this role is to deal with allocated Accidental Damage claims in a cost effective and efficient way as per policy terms, conditions and claims processes. The roles require daily contact with customers and suppliers via the telephone

Process New Repair & Total Loss Claims in accordance with claims philosophy
Work within the parameters of the agreed business plan for Claims Operations
Provide support to the Team Leader by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s
Work within agreed processes in order to deliver the business plan in line with the Claims Operations policy
Liaise with suppliers to ensure delivery of customer service
To match unreferenced post to relevant claims, Adhere to FSA, TCF and Data Protection Regulations
Additional administration duties as required
To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
To ensure that DPA, FCA & TCF and other regulatory requirements are met.

Essential Skills:
Experience working in a customer service position
Excellent customer service and communications skills
Strong literacy and numeracy skills
Demonstrate a calm and professional attitude at all times
Ability to listen, identify and resolve customer issues

Desirable Skills:
Willingness to develop self and new skills

Reed Specialist Recruitment Limited is an employment agency and employment business