Collections Advisor

Location
Accrington
Salary
£16000 - £18500 per annum
Posted
16 Jun 2017
Closes
14 Jul 2017
Ref
00069979
Contact
Recruitment Genius Ltd
Function
Finance
Contract Type
Permanent
Hours
Full Time
Due to continued success, one of the largest direct mail order businesses in the UK is looking for an experienced Collections Advisor to join their Financial Services Team, based in Clayton Le Moors, Accrington.

Their Collection Advisor's are responsible for reviewing accounts and contacting customers who have missed payments to talk them through the different financial option that are available to them.

As a Collections Advisor you will need to build rapport and go the extra mile to ensure empathy and compassion is portrayed in a professional manner. You will also need to support their customers to help minimise their arrears and to get them back on track with their payments always following company guidelines to maintain high standards and to provide the best possible outcome and experience for their customers.

Hours of work: Full and Part-time, up to 36.5 hours per week, flexible between the hours of:

8.00am - 21.00pm Monday - Thursday
8.00am - 19.00pm Friday
8.00am - 16.00pm Saturday

What do they need from you?......

- Experience of working in a collections environment or a similar role for at least 1-2 years
- Ability to demonstrate knowledge of FCA Regulations
- Excellent listening and questioning skills and the ability to solve problems
- Show empathy towards customers who are experiencing financial difficulty or vulnerability
- Ability to remain calm and professional

You must be computer literate with working knowledge of Microsoft Office applications and have GCSE Maths and English or equivalent.

In return they offer....

- Great starting salary Dependant On Experience
- 30 days holiday (including Bank Holidays)
- Free on site car parking
- Company Pension Scheme
- Fantastic staff discounts on products from our Studio and Ace catalogues
- Cycle to work scheme (associated with Halfords)
- Simply Health scheme
- Local gym discounts
- Structured training programme and career path development

To take the first steps towards an exciting new career and apply today

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