Service Support Technician - Bury St Edmunds -Salary DOE

Bury St. Edmunds, Suffolk
16 Jun 2017
16 Jul 2017
Contract Type
Full Time

Service Support Technician - Bury St Edmunds - Salary DOE

An opportunity has arisen for a Service Support Technician to work for a leading Engineering organisation; the role will be supporting a number of clients both onsite and remotely.

The successful candidate will have the following skillset:
Previous experience of Repair/Maintenance of Electrical/Electronics/Pneumatic equipment.
High level of customer service
Ability to multi-task and prioritize detailed work on multiple, concurrent tasks, with frequent interruptions.
Ability to convey customer requirements to accurate quotation documents
Proficient in Microsoft Applications to include but not limited to; Word, Excel, Outlook and Power Point.
Experience with CRM/ERP systems preferable.
Degree educated (Mechanical/Electrical) any experience of pneumatics and PLC's highly desirable.

You will be responsible for the following:
Internal service activities; including service, repairs, calibration, administration, quotations and applications.
Production; including assembly, testing, calibration, packing and shipping.
Internal technical sales support (Occasional external service; including installation, calibration, troubleshooting, service contract sales, preventative and corrective maintenance)
Logging troubleshooting, documenting and addressing customer issues to closure using phone/emails/cases in a timely manner.

The aim of this role is to provide exceptional service to our customers and channel partners.
Preparing quotations for repairs, calibrations, spare and modifications. Giving technical support on sales quotations
Willingingly available to respond to out-of-hours call

Please note: due to the nature of the role, there will be some physical requirements as part of this role such as, frequently lifting/moving (with and without assistance), there will also be travel both nationwide and international required to support client sites.

Service Support Technician - Bury St Edmunds - Salary DOE

STR Limited is acting as an Employment Agency in relation to this vacancy.