Service Desk Engineer

Recruiter
Buckingham Palace Royal Household
Location
London
Salary
£25000/annum
Posted
16 Jun 2017
Closes
16 Jul 2017
Contract Type
Permanent
Hours
Full Time
Service Desk Engineer
 
Position: 3rd Line Service Desk Engineer
Location: Buckingham Palace
Contract: Permanent
Hours: 37.5 per week
Salary: £25,000 per annum
 
Closing Date: 28th June 2016
 
About the role:
 
It's finding solutions to push our systems forward
 
It's the remarkable diversity of the people you'll work with. And it's being a part of the professional business behind the monarchy. This is what makes working for the Royal Household exceptional.
 
Our IT team provides vital technical support, maintaining and developing our IT systems for the benefit over 1700 users across all Royal residences.
 
You'll act as the liaison point between our service desk and operations team, bridging the gap between 1st and 2nd, and 3rd line support.
 
You'll manage and prioritise escalated IT queries, balancing customer and technical requirements in order to deliver an exceptional service.
 
In order to underpin our extremely diverse operations, the range of systems you'll work with will be huge. For each issue, you'll delve in to research and understand the problem, troubleshooting as you go and deciding the best route to resolve the query.
 
You'll also help the service desk team when things get busy, all the while keeping an eye on customer needs and looking to improve service efficiency by sharing your knowledge.
 
The variety of requests will stretch you, and prioritising them will be your biggest challenge. But knowing you're helping take the whole Household forward whilst developing your own skills will drive you on.
 
 About You:
 
Having   started your career working on an IT Service Desk, you'll be well practiced   at call handling and desk-side visits, possibly in relation to 3rd line support, and feel ready to take the next step.
 
Your working  knowledge of Windows, Office and ITIL will be important, alongside your ability to resolve PC and mobile phone technical problems, both software and hardware. Qualifications in IT technical support would also be helpful, but are not essential.
 
Your methodical approach and problem solving skills will be critical to your success, enabling you to resolve issues quickly and effectively.
 
What's more, you're highly organised, able to systematically manage and prioritise tasks to meet varied needs and deadlines.
 
And with excellent communication skills, you'll be confident working with a wide variety of people across the Household and will enjoy working as part of a team.
 
Your precision and real eye for detail means you'll be able to accurately log and document the progress of calls.
Above all, with your proactive and customer focused approach, you're committed to delivering a service that leaves a lasting and positive impression.
 
But more than anything, you'll be committed to developing a career in IT, bring an enthusiasm to learn and be keen to make the most of this opportunity.
 
You may have experience of the following: Service Delivery Analyst, IT Helpdesk, Support Analyst, Desktop Support, 1st Line, Technical Support, 2nd Line, IT Support, etc.
 
This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
 
You may have experience of the following: 3rd Line Support, Helpdesk Analyst, Systems Administrator, IT Support, Network Engineer, ITIL, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk, Third Line Support, etc.
 
This vacancy is being advertised by EasyWeb Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications