Smart Metering Rapid Response Electrician

UK Power Networks (Operations) Ltd
Kingston upon Thames, Greater London
£28021 - £31446/annum
16 Jun 2017
16 Jul 2017
Contract Type
Full Time
We also provide the following additional benefits:
- Annual leave 25 days
- Personal Pension Plan – Personal contribution rates of 3%, 4% or 5% (UK Power Networks will make a corresponding contribution of 6%,8% or 10%)
- Sick leave goes up with length of service.
- Tax efficient benefits: cycle to work scheme, childcare vouchers
- Season ticket loan
- Occupational Health support
- Switched On – scheme providing discount on hundreds of retailers products.
- Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
- Discounted access to sports and social clubs
- Employee Assistance Programme.

UK Power Networks owns and maintains electricity cables and lines across London, the South East and East of England. We maintain and upgrade power equipment as well as move and connect new electricity cables.

UK Power Networks is the first company to win the prestigious Utility of the Year Award two years running and was named one of the top large companies (Sunday Times Top 30) to work for in the country for the third successive year.

Job Purpose:

We currently have an opportunity to join an exciting team in Network Operations Directorate on a Smart meter Intervention Project. The successful candidate will be responsible for the fast initial response to Cat A emergency situations regarding service terminations, and where appropriate ‘no supply' calls and other abnormalities which occur on the Distribution System.

Principal Accountabilities:

- Ensure rapid and safe response to emergency calls to emergency issues called in by Meter Operators as directed by Network Operations or local office primarily supporting the Smart Meter rollout.
- Meeting Smart Intervention Emergency response SLA’s, and achieving excellent feedback from customer and supplier survey scores.
- Provide regular updates to stakeholders via call, text or mobile electronic hand held devices to provide excellent customer service.
- Provide timely and accurate information on service termination defect condition and requirements to correct, providing a clear journey to completion for the customer booking follow up appointments as required.
- Provide advice and support to local Meter Operators, updating on actions taken and considering options for them to change the meter same day.
- Carry out LV Authorised Person (AP) duties.
- Provide support during System Emergencies and times of high fault occurrences
- Carry out idle service inspections

Nature & Scope:

The successful candidate will be required to demonstrate a responsible and safe approach to unplanned hazardous situations. They will be required to deal professionally with members of the public, emergency services and local authorities when representing UK Power Networks in emergency situations. They will work as part of a team covering Monday to Saturday as required with core hours between 8am – 8pm

24-hour shift work may be required in the future.

Competencies, Knowledge, Experience and Qualifications

The successful candidate will preferably have a meter operator or electrician background with at substantial suitable and well documented experience. Training will be offered to all staff to be able to identify and/or rectify customer internal wiring/metering issues, LV network faults, installation of temporary LV generators. Technically competent, they are likely to be qualified up to a minimum of C&G 232 or 2339 equivalent.

Key Competencies
- Able to work effectively in a team
- Excellent communication skills to be able to establish strong informal relationships with colleagues across Networks
- Customer focused to be able to develop a good rapport with customers
- To be able to work under pressure, meet tight deadlines, manage their own workload and be self-reliant.
- Hold a Clean UK Driving Licence
- Have a good understanding of standard IT programs such as Microsoft Word, Excel and PowerPoint.

If the successful candidate does not possess the necessary qualifications, they would be appointed to an alternative lower indicative salary range. A clear development plan would be agreed to enable the successful candidate to progress to the correct indicative salary.

Please note that successful applicants will be required to take a Drugs and Alcohol and Medical assessment. In addition, all applicants will be required to complete BS7858 standard checks. This includes;

- Providing 5 years reference checks
- Basic criminal check
- Credit history check

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them ane ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees are responsible for ensuring they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly, where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees are responsible for understanding those impacts and the controls they must ensure are applied