Our client. a global leading industrial facilities company, is looking for a permanent Cleaning Supervisor to manage a night shift within one of their key clients.
Overall Job Purpose
Be responsible for the supervision of labour to ensure the smooth operation of the cleaning contract, that operations are undertaken in a timely and efficient manner. Develop, motivate and manage new and existing employees.
Main Duties and Responsibilities
Supervise and plan operational cleaning activities, and work schedule requirements in order to provide the timely delivery of services to a standard which exceeds those required by the customer.
To ensure that the required cleaning activities are delivered as and when required by the appropriate schedule in line with customer requirements and needs, sometimes working within short timescales
Ensure that all cleaning operations are undertaken in a safe manner with special focus on the following:
All necessary risk assessments and method statements are available & reviewed in a timely manner.
All necessary current best practice are available and used
All necessary visual aids are available and used
All necessary PPE are provided and used
Materials are used in accordance with COSHH
To ensure that staff being supervised are thoroughly trained in all safety aspects relating to their job.
To arrange for staff to receive the appropriate training and maintain their training records to reflect any training received
Responsible for the safe use of company equipment and ensuring that health and safety standards are adhered to at all times
Reporting any accidents or near misses
To monitor and record the attendance, absenteeism and lateness of the staff being supervised, to ensure accuracy for weekly timesheets.
To ensure that all materials and equipment are provided to ensure that staff undertake work when required.
To know and correctly use company HR processes for dealing with grievance and disciplinary situations, seeking support from management when appropriate.
To establish and maintain a clear understanding of customer quality standards so as to operate in a way that ensures both Customer and client’s expectations are met.
To participate where requested in regular reviews of services provided in conjunction with the customer to determine the extent of customer satisfaction being achieved.
Establish and maintain a working knowledge of Company systems and endeavour to ensure adherence to these to provide the timely delivery of services to the required standard. Participate in the implementation of new and revised systems where requested.
Identify process/quality improvements and assist in their introduction where appropriate
To report to your immediate Manager as and when requested to do so.
To support the active promotion of our clients products and services to the customer, liaising with colleagues at all levels to ensure a co-ordinated approach by the company.
Knowledge of customer expectations, standards and requirements, and ability to manage, maintain and support a team to reach and achieve these
In addition to the duties listed above, the Supervisor is required to perform other duties as reasonably requested by their immediate Manager.
- Computer literate.
- Ability to delegate.
- Ability to prioritise and meet deadlines, multitask and re-prioritise work.
- Problem solving - aptitude.
- Customer service.
- Completes tasks from start to finish
- Ability to build relationships with all people at all levels.
- Results driven.
- Able to work off own initiative.
- Willingness to continue to learn and develop.