Customer Success Manager

Picture More
East London, London
16 Jun 2017
16 Jul 2017
Contract Type
Full Time

Customer Success Manager

£40-50,000 p.a. + company benefits (see details below)

Central London

An innovative professional services software supplier is looking for a highly client-facing Customer Success Manager to join their team. As a part of this software company, you'll join a workplace with a relaxed dress code, family friendly working patterns and open plan offices with workspaces that allow you to express yourself - within reason of course. The company is a Values Based organisation and have created a highly Agile environment.

About the role:

  • Leading customer projects ensuring that existing customers gain greater value from the products and services
  • Building trusted advisor relationships with customers in order to increase adoption, ensuring retention and satisfaction
  • Managing software implementations, liaising with client IT departments and internal development teams showing ability to do initial troubleshooting etc.
  • Leading customer pilots and product deployments to ensure effective roll-outs and adoption programmes
  • External stakeholders: high profile clients within the professional services industry
  • Key internal stakeholders: Sales, Professional Services and Product Management
  • Company benefits:
    • Up to 28 days' holiday per year (plus 8 days' bank holiday)
    • Private Medical Insurance, Pension and Life Assurance.
    • Subsidised Gym Membership
    • Free tea, coffee, fruit and treats throughout the week

About you:

  • Excellent relationship building skills and able to build trust in consultative relationships with high-profile clients
  • Impeccable communication and presentation skills
  • Strong reporting skills, including Excel and Salesforce, or a similar CRM system
  • Organised and able to deliver successful projects on time
  • Prior experience in serving as first/main point of contact for high-profile clients/key stakeholders (senior manager; executives; partners etc.)
  • Experience working in enterprise software implementations - either as software supplier or in internal IT department in the professional services industry
  • Experience with initial troubleshooting and overall understanding of technical aspects of software implementations

Picture More Ltd. is recruiting on behalf of the client - please direct any inquiries to Marie-Louise Dornoy.