Day Duty Manager for Luxury Residential Development - West End

Recruiter
Adecco
Location
London, South East England
Salary
30000.0000
Posted
16 Jun 2017
Closes
16 Jul 2017
Contract Type
Permanent
Hours
Full Time
Day Duty Manager for Luxury Residential Development
West End
4on 4off 7am-7pm
Start Date: Mid July 2017
Salary: Up to £30,000 depending on experience

The purpose of the Day Duty Manager is to be responsible for the day-to-day operation of the front of house areas. Ensuring superior levels of customer service are achieved and maintained to residents and guests at a given development by carrying out day-to-day duties that may involve operation of the Concierge Desk, supporting the Estate Manager with building matters, monitoring of onsite security and car valet parking.
General Accountabilities:
*Leading by example to set standards of quality customer service for the development, its residents and guests. Motivating employees to strive for and achieve success for the company.
*Develop employees, fostering an environment of learning, continuous improvement and maximisation of performance.
*Develop and maintain constructive working relationships with team members, onsite staff, residents and guests, working collaboratively to achieve overall business outcomes.
*Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.
*To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Decision-making and problem-solving in the absence of Estate Manager will be required, given the circumstances of the role.
*To oversee / carry out security inspections and operations as required.
Required Experience and Technical Competency:
*Experience of working in a high end customer service establishment.
*Experience of supervising / managing a team.
*Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.
*Practical application and working knowledge of Health & Safety requirements and legislation to eliminate or mitigate risk in the workplace.
*Please apply online with your CV and be aware that only successful applicants will be contacted*

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.