SALES EXECUTIVE (Prestige Brand)

Recruiter
RLS Recruitment Solutions Ltd
Location
Lewes, East Sussex
Salary
£12900 - £65000/annum Co Car
Posted
16 Jun 2017
Closes
16 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Job Purpose
To sell the manufacturer range of new and used car products meeting agreed sales volumes through delivering a memorable customer experience and exceeding customer expectations.
To commit to building relationships with customers to ensure their lifetime loyalty to the company.

Key Responsibilities
Follow precisely and consistently the manufacturer sales process including meeting enquiry management targets.
Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge when dealing with customers.
Using various sources, prospect for new and used car customers on a regular basis to create sales opportunities.
Ensure all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively.
Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure that relationships are maintained for potential (repeat) business.
Develop and maintain full product knowledge of all products, accessories, prices and key features of major competitors.
Actively convey the culture of putting customers first by means of TCF at all times.
Maximise sales opportunities by offering finance solutions to customers and ensuring each customer receives excellent customer service as well as adhering to the FCA guidelines at all times with regard to portraying financial information and regulated activities.
Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls including introducing customers to the aftersales department.
To participate in planning sales campaigns and promotions to maximise sales penetration and take part fully in on and off site promotions run by the department.
Carry out accurate appraisals of all vehicles offered for part exchange.
Maintain showroom and displays to the required manufacturer standard. To include the availability of brochures and display of manufacturer vehicles.
Adhere to any additional manufacturer requirements.
Comply with/adhere to all company policies and procedures.

Person Specification
Proof of Right to Work in the UK.

Experience
Essential
A minimum of two years’ sales experience within the motor industry.

Desirable
Premium brand sales experience (within the motor industry).

Skills & Knowledge
Essential
Full UK driving licence.
Smart appearance.
Competency in numeracy, literacy and IT.
Desirable
Relevant product knowledge.

Competencies
The company has 5 key competencies which describe the behaviours expected of all employees (to be discussed at interview according to the specific requirements of the role):

Level: Team Member
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates the company values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Brand Aligned
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

PLEASE ONLY APPLY IF YOU HAVE PROVEN TOP LEVEL CAR SALES EXPERIENCE