Product Support Analyst

Reed Insurance
Sevenoaks, Kent
16 Jun 2017
16 Jul 2017
Contract Type
Full Time
I am currently recruiting for an Product Support Analyst based in Sevenoaks.

You will be responsible for the creation and maintenance of product and point of sale documentation specifications, as well as the maintenance and quality management of electronically traded business, MID interface processes / failures and provide operational support to the business.

Conduct root cause analysis of all EDI / MID failures, ensuring full resolution is achieved
Identify and resolve business user issues on internal systems to ensure they are operating correctly and efficiently on a day to day basis
Meet performance targets to deliver against agreed objectives, KPI’s and service levels
Assist in the delivery of departmental procedures and ensure they are maintained / updated on a regular basis
Maintain knowledge of industry standards and market intelligence regarding product distribution and operation of products at point of sale
Develop and maintain required test plans / scripts and execute in appropriate test environments
Liaise with Software Houses, brokers and outsourced providers to activate and / or deactivate EDI products, changes to functionality of existing products, test requirements and any error resolution
Provide operational support to all relevant business areas on EDI related issues, including all key stakeholders
Support the maintenance of the group electronically traded product range on external and internal system platforms
Distribute the product specifications within the required timescales in respect of the rate change process
Produce project status reports / matrices to demonstrate progress on performance targets within agreed timescales
Maintain the group product specification and point of sale documentation libraries, incorporating a fully auditable sign-off process

You must have experience in a similar role to be considered.

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