Assessment and Collections Assistant

Recruiter
Momentum Recruitment LTD
Location
Stoke-on-Trent
Salary
£9.21 - £9.49/hour
Posted
16 Jun 2017
Closes
16 Jul 2017
Sector
Public Sector
Contract Type
Interim
Hours
Full Time
Momentum Recruitment are currently seeking a Assessment & Collections Assistant to work as part of the team at Stoke On Trent City Council.

Job Purpose:
The provision of a comprehensive and complete financial assessment and income collection function in accordance with Department of Health’s Charging Policies for non-residential services.

Key Accountabilities:
Strategic Management/Overall responsibilities
To facilitate the efficient and effective reconciliation and collection of charges for those individuals who are in receipt of non-residential care services.
The assessment and collections assistant will work closely with the Finance Services Assistant (FSA) to ensure that all service users receive prompt notification of the amount, if any, that they will have to pay for their services.

Service Quality:
To check that financial assessments undertaken by the FSA are carried out in accordance with the non residential charging policy and are arithmetically correct. To make further enquiries about financial information supplied by the service user or their financial representative
To monitor and amend all financial assessment data and any temporary changes to an individuals care package to ensure that service users are charged correctly
The transfer of service user data to the Revenue Centre to facilitate the raising of charges for non-residential social care services
Liaise with the Revenue Centre and other stakeholders to ensure that all customer queries are fully answered and therefore arrears are minimised. To reconcile accounts to ensure balances are correct.

Performance:
To assist the FSA to monitor new claims for state benefits via liaison with the Department for Works and pensions
To consistently follow word for word, the written procedures of the non residential financial services team; to highlight any amendments required to procedures immediately to the Financial Services Officer

Resource Management:
Assist the FSO with the recovery of all outstanding care charges. To account monthly for all debts that are held pending further investigation.
Provide a comprehensive advice and claims service on the maximisation of income for service users of state benefit arrears. Where necessary challenge decisions made by the Department for Works and Pensions
Assist and develop systems and procedures in relation to the financial assessment and income collection function
Maintain financial systems and assist the Financial Services Officer in the provision of management information

Communications:
To send out written confirmation of a service user’s assessed weekly charge for non-residential services
To undertake the annual re-assessment of a service user’s assessed weekly charge
Advise and liaise effectively with Local Government Officers at all levels, external agencies, professional bodies, service user’s and general public regarding all aspects of the financial assessment/income collection function

Culture:
Promote positive team working through active team membership
Take responsibility for personal development including undertaking any necessary training
Contribute to the development of the section and assist in the management of change
Assist when necessary, in other area of work within the Financial Assessment and Client Support Team, to ensure that essential tasks and duties of the section are covered and dealt with commensurate with the grading of the post

Key Result Areas:
To ensure that service users are correctly invoiced/paid on time.
To provide a high quality level of service and therefore service user satisfaction,
Work to a high level of accuracy.
Support the Financial Services Officer to recover debt.

For more information on this role please contact Jordanna Lowe at Momentum Recruitment on (Apply online only)