Client Executive

Dovetail Recruitment Ltd
Branksome, Dorset
£18000/annum + 20 days holiday + parking
16 Jun 2017
16 Jul 2017
Contract Type
Full Time
Client Executive, £18,000, Poole, 8.30am – 5pm Monday – Friday, 20 days holiday + bank holidays, pension, parking

We are working with an expanding organisation based in the Poole area in recruiting for a new Client Executive. This company are offering a great opportunity to progress within the business if the successful candidate shows drive and ambition. Going above and beyond is recognised here and staff like to muck in within every part of the business.

The Client Executive will ultimately be responsible for liaising with clients and suppliers, dealing with any delays, discrepancies, licences or documentation as required.

Duties and Responsibilities:
• Liaise with customers via phone and build the relationships
• Ownership of a set of clients and managing own workload
• Input and progress orders
• Aftersales purchase orders
• Ensure quotes and details are correct from sales team before raising orders
• Raise any issues from accounts/suppliers with other members of staff
• Liaise with the export team to get details of licences, documentation and shipping instructions
• Apply for any export licences
• Deal with any rejected parts and re-apply for correct documentation
• Ensure deliveries are within set time period
• Multi-task and general administration duties
• Problem solve any issues that may arise or escalate to another member of staff
• Close work with the supplier chaser and the sales team

Knowledge and Experience:
• Excellent telephone manner and communication skills
• Confident user of the Microsoft Office Suite
• Proactive and confident
• Able to ask any and all questions that arise
• Excellent organisational skills and time management
• Keen eye for detail

This role would suit candidate currently working within a call centre or as a Customer Service Consultant, Export Assistant, Aftersales Team Member, Dispatch Administrator, Import Assistant, Account Handler, Account Manager, Client Representative, Sales Administrator, or Sales Co-ordinator.

If you are interested in this position please click on Apply Now.
Alternatively to find out more, or to see other opportunities that we have available please visit our website