Client Services Agent FX Trading

Easy Web Recruitment
London, South East England
16 Jun 2017
16 Jul 2017
Contract Type
Full Time
Client Services Agent (FX Trading) 

Our client is the first MTF for FX authorised and regulated by the FCA. Servicing brokers, funds, corporates, asset managers and banks, the organisation delivers a unique vision for global FX trading - a transparent, neutral, level playing field for all market participants, regardless of status, size or activity levels. 

Position: Client Services Agent 
Location: Nicholas Road, London, W11 4AN 
Job Type: Full Time, Permanent 
Hours: Monday to Friday (normal days and early / late shifts – no night shift). Shift times are 7am-4pm; 9am-6pm; 2pm – 10.30pm 
Salary: circa £25k dependent on experience 

About the role: 

The Client Services Agent provides client support across all client groups whilst working collaboratively with the business. 


- Being the first point of contact for professional clients and acting as an ambassador for the company servicing clients across different trading platforms 
- Providing client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat 
- Feedback reoccurring client issues to Manager, where applicable 
- Understanding and anticipating the needs and expectations of the clients 
- Back office client account management 

About you: 

- Effective relationship builder and influencer 
- Pragmatic and flexible with ability to handle ambiguity and remain focused 
- Performance driven and results orientated with a strong bias for action and outcome 
- Reliable and willing to work antisocial hours in order to meet client requirements, solve their problems and thus encourage future business 
- Proficiency in MS Office applications 
- You will be a recent graduate 

Desirable Skills / Experience: 

- Additional languages in addition to business fluency in English 
- Understanding of FX & CFDs 
- Experience in and knowledge of the financial sector 
- Experience using MT4 trading software 

You may have experience of the following: Client Services Agent, Customer Service, Client Relationship, FX, Foreign Exchange,Client Support, Trading, Relationship Executive, Client Services Executive, Broker, Financial Services, Forex Trading, CFD’s etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.