Application Support Analyst

Deerfoot IT Resources Limited
£30000 - £35000/annum
16 Jun 2017
16 Jul 2017
Contract Type
Full Time
Application Support Analyst - Cambridge - £30k (Potential Flex)
Our client is a well established organization with a strong reputation, based near to Cambridge. We have been asked to assist in the recruitment of an Application Support Analyst.
Key Skills: SQL, Application Support, MS Dynamics NAV, CRM Systems
Role Purpose
As an application support analyst, your role will include implementing systems, but also support, administration and maintenance of already existing systems. Providing documentation and training staff in existing business information applications, testing system upgrades and business reports relevant to the company will also be necessary. Any upgrades, releases and enhancements will need to be communicated to relevant departments. You will work alongside the Infrastructure support analysts and service desk analysts to support the business applications of the company.

Essential experience & technical abilities:-
* Experience Managing multiple, complex applications in a Microsoft environment
* Understanding of infrastructure technologies including WAN, LAN, Virtualisation, Citrix etc
* Excellent communication skills and experience effectively communicating with technical and non-technical audiences
* Demonstrated efficient and effective use of problem-solving and task prioritization to solve complex application support challenges.
* Be able to react to constantly changing priorities and manage a demanding workload.
* Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions, both in database and web environments.
* Familiar with Microsoft technologies used at the server including SQL Server
* Professional standards - familiar with safety standards, help desk procedures, corporate quality and change management processes.

Preferred / likely experience & technical abilities:-
* Knowledge of systems in use by the group
* Experience of working within an ITIL framework.
* Business analysis techniques - familiar with techniques which help in modelling and understanding a business and its operation.

Application Support Analyst - Cambridge - £30k
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This vacancy is being handled by Peter Hirst CertRP
Deerfoot IT is acting as a recruitment agency for this position.
Deerfoot IT is an equal opportunities recruiter.
REC member. ISO9001:2008 certified.
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