Entry Level Helpdesk

High Wycombe
16 Jun 2017
16 Jul 2017
Contract Type
Full Time
Great opportunity for someone who is looking to take the next step in their career and join an exciting growing business based in Cressex High Wycombe!! Do you have an interest and good knowledge of IT but have found getting the opportunity to build a career in this field difficult?

Are you currently working in a job where you know your skills are not being used and you feel you are not getting job satisfaction? If so please keep reading the details for this role and feel free to apply as it may well give you the chance to change jobs, increase your long term prospects of career development and finally give you a REAL career path that you are seeking!!

You job title is a Helpdesk Support/ Customer Service agent. You will need a few skills and attributes……… enthusiasm to help people, good IT skills, and a problem solving mind-set?

This is an exciting opportunity for someone who is looking to take the next step in their career within Customer Service or IT 1st Line Support. The role could also be of interest to some who has Graduated or has similar qualifications.

Main duties and responsibilities:

Assist with the maintenance of the companies network and associated equipment including 3 Windows 2003 SBS and Windows 2003 servers, ensure backups run etc.

Assist with the Solutions Help desk where customers are experiencing problems with their Solution software. Diagnose and repair if possible using remote log-in software, or escalate to Level 3 or 3rd party supplier.

Assist as required with the Hardware Helpdesk where customers are experiencing problems with printing and scanning etc. Diagnose and repair if possible using remote log-in software or escalate to Helpdesk supervisor.

Provide cover for the service team to assist with network copier installs and to fault find and fix network issues with copiers on site.

Additional Information:

Accurately complete all service documentation (when required) and submit, within the specified time frame to work control.

Carry out customer operator training on printing and scanning and advise customers on correct, efficient and effective use and operation of the machines.

Attend training courses when required to maintain, increase and improve knowledge and skills.

Attend all meetings when required which may be held outside of office working hours (with reasonable notice)

Benefits, what's in it for you?

Real opportunity to use the skills that you know you have that are not being utilised right now!
20 days holiday plus Bank Holidays
Pension Scheme
9-5.30 Mon-Fri - No weekends
Free Car Parking

Interested?!! Then please apply here today, feel free to call me for more information on 07515325487