Sales Order Processor

Recruiter
Search Consultancy
Location
Manchester
Salary
£20000 - £23000/annum
Posted
16 Jun 2017
Closes
15 Jul 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Sales Order Processor
Manchester
Up to £23,000

Working for a company which is a leader in FMCG, you will be processing sales orders, ensuring that all customer orders are processed and dispatched in a timely and cost-effective manner, as well as customer satisfaction. The company is based a short walk from 2 of the main train stations in Manchester city centre. This role is available to start ASAP but will wait for the right candidate.

This role will suit a candidate with experience of shipping Dangerous Goods, including the preparation of DGNs, experience with processing orders received from major UK multiples through EDI and knowledge of export legislation and required documentation.

Responsibilities:

* Accurately process customer pro forma invoices and sales orders on system, communicating progress to the customer appropriately and in a timely manner
* Maintain accuracy of data within ERP Sales Order System
* Work with the Warehouse team to ensure orders are dispatched on time
* Liaise with Credit Control to ensure orders are correctly processed according to credit status
* Taking a lead role in the resolution of any customer queries or other problems as they arise
* Raise and track any customer credit notes
* Stock availability checking and liaising with the inventory controllers as necessary
* Order scheduling and tracking
* Manage EDI processing systems
* Price List and promotions maintenance
* Managing item replacements and substitutions
* Ensure the accurate provision of all required documentation for export shipments (certificates of origin, letters of credit etc)
* Arrange necessary inspections (Intertek, SGS, Bureau Veritas, etc), and liaise and communicate with customers and all required external agencies (such as HMCE, SSD, ESC) as necessary
* Produce appropriate management reports and KPI's as required
* Liaise with internal departments and external Suppliers to ensure all orders are processed correctly and within agreed time limits
* Communicate and liaise with Sales department, including field sales team, as required

Skills:

* Excellent customer service skills
* Good IT and computer skills, including Microsoft Excel
* Highly organised and calm under pressure, with the ability to prioritise conflicting deadlines within a fast paced environment
* Excellent attention to detail
* Strong analytical & numerical skills
* Knowledge of and experience with current Incoterms (ExW, FOB , etc), and shipping types (LCL, FCL, etc)- Desirable

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age