Helpdesk Customer Support Assistant

Recruiter
Staffbase Recruitment
Location
Rugby
Salary
£10/hour
Posted
16 Jun 2017
Closes
15 Jul 2017
Contract Type
Permanent
Hours
Full Time
Salary: £10 per hour - contract duration 12 months

Our client is a leading SAAS (Software as a Service) developer and provider of online survey and analysis software. They also offer solutions such as training, consultancy and project management to make sure customers get the best insights from the solutions provided. Staffbase has been appointed to recruit a Helpdesk Customer Support Assistant to work at their UK Branch based in Rugby.

The Role:

We are looking for a graduate who has completed their studies to join the team as Helpdesk Customer Support Assistant, key responsibilities have been identified below:

Key responsibilities:

* Providing customer and end user support by phone and email and escalating complex problems to Technical Support.
* Liaising with head office support and programming staff to ensure best level of support all customers
* Delivering high levels of customer service and swift problem resolution.
* Delivering user training mainly remotely but occasionally on site.
* You will provide full time back up and support during holiday periods and as required to assist and support the Project Manager.
* You will also provide support to the Project Management team to ensure projects are delivered to scope, in budget and on time!
* You will also be required to perform some sales related activities mainly existing customers and trials and from time to time new customers. Your primary sales activities are mainly to upsell (training, modules, project work and additional development project and deal with incoming sales enquires) but this could include sale of new licenses.
* You will be expected to undertake any general admin tasks as required by your direct line manager and in your role.
* In addition to the above you are required to carry out such other tasks as are required from time to time for the efficient operation of the Employer's business. You are to carry out such additional duties upon request of your line manager or the Managing Director of the Employer.

Key Skills:

As a graduate we don't expect you to have a great deal of experience, but knowledge of business and project management processes would be essential as well as a professional and friendly manner and ability to learn new processes and systems

* Educated to degree level with a discipline in Business, IT or Marketing with Research methodologies
* Experience/knowledge analysing data and preparing reports.
* Knowledge of managing market research projects from study design through final report would be advantageous
* Ability to negotiate and influence
* Strong communication skills at all levels
* Excellent written and oral communication and presentation skills as you will be required to write complex reports and tenders applications
* Self-motivated, organized, goal oriented, results driven and team player
* Ability to interact with customers at all levels within the organization
* Attend occasional late night or early morning conference calls and willingness to travel
* In addition to the above you are required to carry out such other tasks as are required from time to time for the efficient operation of the Employer's business. You are to carry out such additional duties upon request of your line manager or the Managing Director of the Employer.

Hours:

30 hours per week with possibility of increase (Flexible between Mon-Fri 9am to 5pm)