Client Service/Collections Associate

Coast Specialist Recruitment
Central London
£20000 - £25000/annum
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
Unique and exciting opportunity to join a relatively new, dynamic, innovative and fast-growing company within Financial Services.

If you enjoy working in a truly customer-focused role but want something different than the usual Retail Banking environment, then this is an opportunity for you. Our client is a peer-to-peer lender, a relatively new concept and is heading for huge growth over the coming years.

Suit someone with experience in a customer focused financial services role or someone from a collections / fraud background. With a very experienced leader in place, full training on any knowledge gaps will be given, but you must have a current understanding of some of the risks involved in personal lending.

Skills and experience required:

At least 3 year's Customer Service experience
Complaint handling knowledge and an understanding of FCA requirements would be an advantage
Understanding and experience of handling first stage collections processes would be desirable
Fraud/Anti Money Laundering experience would be of benefit
Supporting the Underwriting team with various duties such as; supporting loan applications and partaking in Credit Searches
Dealing with investors and borrowers to a high standard
Friendly yet professional telephone manner with great listening skills and the ability to always get to the root cause of a problem
Occasionally contacting a customer regarding an unsettled payment
Ability to take ownership of what you’re working on and meet agreed deadlines
Ability to respond without delay to customer's needs, always ensuring queries are dealt with professionally, efficiently and within service level agreements
Passionate about providing the best customer service possible and understand the importance of service improvement opportunities
Strong verbal and written communication skills
As the organisation grows you will have the opportunity to specialise in a particular area of your interest
In return, you will be working in a progressive and dynamic environment (no more suits) and rewarded with a fantastic benefits package and a highly competitive salary up to £25k.

Please get in touch to find out more