The Sykes team are looking for a Property Specialist to join our friendly Windermere office team - the local face of Sykes in the Lake District.
You will be responsible for acting as a first point of contact for potential new Property Owners considering renting their holiday cottage with Sykes, who ring, email and visit the office. You will need to be able to quickly build a rapport with people and sell the many benefits of working with Sykes Cottages, ensuring that enquiry results in a visit from the local Property Consultant.
In addition, you will act as a first point of contact for any visitors to the office - ensuring that everyone receives a warm welcome and a friendly, helpful service. This may include answering customer queries about the area or cottages, assisting with key collections and resolving any issues for local owners or holidaymakers quickly and efficiently.
Previous experience in an identical role isn't essential, but previous commercial experience in a sales and/or customer service role including telephone and face to face contact will be essential. Excellent local and geographical knowledge of the Lake District area is essential, as you will be providing expert advice to customers and owners alike.
You will need excellent communication skills and a customer-orientated approach - willing to go the extra mile for Sykes customers and owners. You will also need to be adaptable and able to multitask and prioritise work effectively during busy periods, as well as being able to work effectively as part of a team.
Previous sales experience (including working successfully to targets) would be welcome, but is not essential. Experience of working in the property sector (via property rental or management) would be a huge advantage but again, isn't essential.
Sykes is one of the UK's leading independent holiday cottage rental providers. By 2020, we're aiming to be Number One in the UK. It's an ambitious goal, but that hasn't stopped us before! Our success has been recognised both within and beyond our industry - we've won a prestigious "Best in Industry" award at the British Travel Awards for the last four years, and have been recognised by the London Stock Exchange Group as one of the "1,000 companies to inspire Britain". Our colleagues like it here too - over 70% would recommend Sykes as a place to work according to Glassdoor!
We're a fast-paced, exciting company to work for, but haven't forgotten our roots from Sykes' founding days at a kitchen table. In fact, that kitchen table still sits in one of our meeting rooms.
Although we work hard, we also believe in rewarding that hard work. In addition to salaries, we offer a generous benefits package for staff including:
- 28 days holiday (including bank holidays)
- Performance-based bonus scheme
- Staff pension (matched contributions up to 2.5%)
- Private Medical
- Death in service payment
- Subsidised park and ride passes or city centre parking passes
- Enhanced maternity and paternity pay
- Long service awards - cash payments and increases in holiday allowances
- Staff discount on cottage holidays
- Free worldwide travel insurance for colleagues and their family members
- Wellness extras - we offer an annual flu jab, reflexology sessions and free fruit supplied in the office
Other useful information
This role will be based at our stunning offices in the centre of Windermere. Working hours are 21 - 37.5 per week (to be agreed), with alternate Saturdays to be included in this.