Desktop Support Engineer, Office 365, ITIL

Arc IT Recruitment
City of London, London
15 Jun 2017
15 Jul 2017
Contract Type
Full Time

Desktop Support Engineer, Office 365, ITIL

London, City

£30 - 35k plus benefits

Office 365, Citrix, Active Directory

Desktop Support Engineer x 2 required by fast moving City based Insurance organisation. Within this role you will be responsible for on-site IT support in the London office.

Key Responsibilities:

  • Support a cross platform environment, including Windows and Macintosh clients.
  • Provide onsite technical support for staff members in the London office
  • Document, track, and monitor all problem on the Helpdesk system (Managed Engine) to ensure a timely resolution
  • Induct all new staff members on IT procedures, policies and best practice
  • Maintain and encourage best practice across the business e.g. file sharing, encryption etc.
  • Procure, configure, manage, maintain and develop desktop PC's, laptops (approx. 100), tablets, mobile technology and printers
  • Work with TechOps to schedule upgrades and security backups of hardware and software systems
  • Facilitate secure access to the network for remote users
  • Providing users with appropriate support and advice
  • Keeping up to date with the latest technologies
  • Identify opportunities for improvement and makes constructive suggestions for change

Key Requirements:

  • Ideally ITIL and Microsoft certified
  • Min. 3 years previous experience in a Desktop Support role
  • Operating Systems w7, w8, Office 365, Citrix
  • AD( Active Directory) Exchange admin troubleshooting
  • Customer facing Technical support experience 2-3 years
  • Mobile device management support of IPhone, Android phones and Blackberry's
  • Windows deployment experience

For a full consultation on this role please email your CV to Rebecca or call on .