IT Support

Reed Technology
Bath, South West England
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
My client, a reputable and growing organisation based in Bath, are currently looking for a candidate with great customer service experience to join their current IT support team on a permanent basis. The purpose of this role will be to assist clients in resolving bespoke IT software issues.

This is a fantastic opportunity for someone looking to get into IT support as full training will be provided on the systems you will be supporting. We are looking for someone with strong customer service skills who is used to communicating over the phone. If you are interested in breaking into an IT career, this is the position for you.

Duties Include;

• Investigating and resolving software queries on bespoke products
• Managing and maintaining tickets via Zendesk ticketing software
• Report creation and maintenance via SQL
• Providing excellent customer service over the phone and via email
• General administration duties will also be a part of this role

Person Specification;

• Proven experience working with Excel
• Excellent communication skills are necessary for this role
• Professional telephone manner is also essential
• Good level of general computer literacy
• Experience working with hosted application software
• Experience providing customer service over the phone is key for this position

You must be available to be on call. This is well compensated and is not a busy time for the company, but due to their presence across the globe you may be required to assist clients at any time. The format for these on call shifts is 2 nights on and then 2 nights off.

This is a permanent, full time role which is offering £18,000 - £25,000 per annum based on experience. This is a great opportunity to get into a rapidly expanding and well respected business with a strong client base. If you are interested in IT then this is a great opportunity.

If you feel that this role is for you, please feel free to get in touch, I look forward to receiving your application.

Reed Specialist Recruitment Limited is an employment agency and employment business