Support Administrator / Admin and Clerical / X 4 Positions

Phoenix Interim Recruitment Limited
£10.71 - £13.33/hour
15 Jun 2017
15 Jul 2017
Public Sector
Contract Type
Full Time
Support Administrator – Admin and Clerical – X 4 Positions

The posts the assignments would be covering will work rotas over 7 days. The posts are admin but involve a lot of telephone work and specialist IT.
The post will be on going so please ignore the end date on the order.

The Reablement Skills for Independent living (Skills) Service supports vulnerable people to live independently in their own home. The role of the Support Administrator is to provide business support to the Managers, Supervisors and Staff working across working Monday – Sunday between 07.00 – 20.00 hrs on rota.
The service operates 7 days a week between the hours of 07.00 – 22.00 hrs.
To be able to use and maintain Microsoft packages, case management systems, staff rostering system and other IT applications.
• Accept referrals and inform on service capacity.

• Plan and arrange the visits required as determined by the case officer.

• To reschedule work at short notice to ensure customers are safe in conjunction with Business Support Manager and operational supervisory staff

• Match appropriate staff with individual service users (and carers) based on assessed needs.

• Compile weekly programmes and make adjustments to staff work programmes in response to changes in the customer needs.

• Arrange cover of customer visits due to staff absence.

• Inform staff of any known health and safety risks associated with providing support by the supervisor and the community support electronic rostering system.

• Liaise with Case Officers/Senior Support Workers regarding the needs of service users (and their carers) and the role of the service in meeting those needs.

• Respond effectively to telephone and other enquiries regarding the provision of reablement services. This will include receiving and responding to complaints.

• Update the electronic system to keep it live and current to ensure all changes are input in a timely manner and communicated to staff.

• Process and record and report on staff sickness, annual leave, bank holidays after authorisation from the manager with the exception of emergency leave.

• Notify referrer of all accepted or declined referrals and recording of this on the systems.

• Retrieve and interrogate data, ensuring appropriate information is provided to relevant people.

• Data entry of new service users/staff information where required.

• To maintain all appropriate staff and service information where required.

• To attend and participate in meetings, training and supervision as required.

• To work flexibly and as part of a team across the city.

• To participate in and provide training and development activities as necessary to ensure up to date knowledge, skills and continuous development.

• To actively respect and take into account all cultural, religious, personal and social needs.

• To actively promote Leeds City Council's Policies on Equal Opportunities and to work in an anti-oppressive manner.

• To comply with the requirements of all Leeds City Council policies, procedures and staff instructions, including responsibilities for Health and Safety, Safeguarding Adults and Equality and Diversity.

• To undertake any other duties appropriate to the grade.

Candidates will need to be organised and demonstrate that they can work on their own initiative and work to strict deadlines. They will need to have good knowledge of IT and Microsoft packages and have the ability to learn how to operate a bespoke electronic rostering system. The post will involve some basic administration duties and it is therefore expected that candidates have some experience of working in these areas. Good communication skills are essential as the post holders will be communicating with a wide range people