Head Housekeeper - London West

Omni Recruitment
London West
£24000/annum 28 days holiday per annum
15 Jun 2017
15 Jul 2017
Contract Type
Full Time

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK and Singapore. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

We are currently recruiting for an experienced Head Housekeeper for the Housekeeping department of an exciting hotel in London West.

The Head Housekeeper will be required to lead and coordinate all Housekeeping responsibilities in this busy hotel, including guest rooms, public areas, corridors and stairways while ensuring the highest standards are exacted at all times and overseeing exceptional levels of customer care and satisfaction.

Duties include:
• Maintaining required productivity and required standards in Housekeeping Department
• Ensuring the Housekeeping department operates within the budgeted guidelines with Client and staff welfare being paramount at all times
• Ordering of chemicals and any other required stock
• Ensure all cost of sales and financial targets are attained
• Overall responsibility for payroll costs and submission of weekly timesheets
• Carrying out regular audit checks on standards
• Checking 45 rooms per day
• Completion of any required administration
• In liaison with the Trainer to arrange training for all staff as appropriate and ensure all training records are updated
• Responsible for maintaining all Health and Safety records
• Dealing with any employee relations issues in consultation with Area Manager and HR department as required
• Maintain high staff satisfaction and manage staff turnover
• Ensure all staff receive regular reviews and appraisals

Experience required:
• Previous experience as a Head Housekeeper from a large, busy hotel
• Strong leadership skills
• Good knowledge of health and safety processes
• Excellent written and verbal communication skills
• Excellent customer service skills
• Ability to work under pressure with strong organisational skills
• Confident, professional and welcoming personality

We offer:
• £24,000 per annum
• 28 days of paid holiday
• Free meals while on duty
• Career progression opportunities
• Opportunity to work with a great team!

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Please apply today with a CV and covering letter detailing why you believe you are a suitable candidate for this role