£28,000 to £32,000 + Bonus + Excellent Benefits
One of Europes leading system integration and professional services organisations is seeking a ServiceNow developer to be responsible for the delivery of cloud solutions to end clients, acting as a technical consultant. The focus will be on portal development and implementations within ServiceNow with day to day responsibility for delivering high quality technical solutions to the companys client portfolio.
Main Tasks & Responsibilities
> Develop and customise ServiceNow from determining scope, providing effort estimates, collecting requirements, design & development, testing, writing implementation plans, and execution of those plans.
> Develop and test ServiceNow Customisations including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
> Translate business and functional requirements into ServiceNow system configuration requirements.
> Lead efforts to implement ServiceNow technical solutions necessary to automate processes and support the operation of end-to-end IT services and IT processes.
> Able to configure, develop, administer and customise some or all of the core application suite (IM, PM, SLA, CMDB) including integrations.
> Awareness of latest ServiceNow release functionality and ability to provide customer recommendation accordingly
> Understand and deploy standard service management processes, e.g. ITIL into customer situations
Essential Skills & Experience
> Proven IT Service Management experience
> Successful experience in requirement capture, design, configuration and development across the ServiceNow platform for external customers.
> Ability to configure and customise ServiceNow applications.
> Experience in working on the delivery of a service management projects into end user environments.
> Experience in delivering business improvements through process innovation.
> Good proven experience implementing ServiceNow core ITSM applications (problem, incident, change, request, CMDB).
> Experience in a client facing environment.
> ITIL v3 foundation minimum
> Strong customer interaction skills to be credible and trusted advisor throughout the delivery cycle
> Ability to establish a good rapport and communicate effectively with a wide range of people of different skill levels.
> Ability to demonstrate and apply problem solving techniques.
> Flexible and keen to travel to different customer location in the UK.