Customer Solutions Executive - Peterborough

£18000 - £28000/annum
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
Customer Solutions Executive - Peterborough

To be responsible for increasing the turnover and profit of my client by growing the customer average order value, total value and order frequency. To be responsible for managing allocated territories to ensure they meet the agreed targets, KPIs and objectives whilst adhering to the sales process. To be responsible for ensuring that my clients customer service is second to none by being pro-active in resolving issues and delivering outstanding customer service.

Key Tasks: Functional: To ensure that the CSE's KPI's are the primary responsibility and focus on a day to day basis. To implement sales plans to meet the specific sales and profit targets identified in the CSE's KPI's. Develop and maintain relevant contacts in designated accounts, to establish and develop long-term relationships and increase sales opportunities. Identify potential new accounts and liaise with all interested parties to acquire these.

Ensure that the database of customers and their contact details are maintained and updated on a timely basis. To grow the database of clients through use of all media, identifying new opportunities and obtaining all relevant contact information. Working with externally based account managers, ensure that sales/orders are processed and prioritized in a timely manner to ensure that deliveries are planned to meet the required delivery date.

Maintain effective internal communications to ensure that all relevant company functions are kept informed of sales objectives and developments in relation to accounts. To liaise with appropriate internal staff, suppliers and customers to ensure that action is taken to correct any discrepancies clarify any ambiguous information and ensure that service is maintained.

To take responsibility for maintaining current information relating to the use of sales/order processing systems. To support the company and other team members in the development and implementation of customer care standards in all other aspects of the company's work. Take responsibility for one's own continuing professional development.

Ensure the company's Health and Safety and legislative requirements are adhered to. To work within the designated team, either Independent Sector or Public Sector and use the appropriate skills to secure business in these areas. If working in Public Sector to work with the External Sales Team to facilitate the return of Tender Documentation within the required timescales

To devise, implement and administer planning and forecasting procedures with customers to increase sales and profits within defined territories meeting and in compliance with sales targets, operating profits (approved sales margins) and other performance measures. To attend Shows and Exhibitions that promote the products and/or services, attending to the interest of our customers at those events and where possible other interested customer groups

Key Tasks: Controlling:

Ensure that all orders that require a special discount are officially signed off before being passed on to order processing. A system must be successfully implemented to ensure this control takes place. To ensure that the Managing Director is ultimately responsible for signing off any RFT's and contracts. To ensure that the annually published, official company product pricelists are used and adhered to on a daily basis.

Basic salary 18k - 19K (OTE 24k- 28k)