Holiday Sales Consultant - Dutch Speaker

Surbiton, Kingston upon Thames, Greater London
15 Jun 2017
15 Jul 2017
Contract Type
Full Time
We have a new exciting opportunity, not to be missed! At Sunsail we are currently looking for a Holiday Sales Consultant to come and join our team based in Surbiton. The successful candidate will join us on a full time, permanent basis and will receive a competitive salary of circa £24,000 OTE, and will deal with customers in both English and Dutch languages.

We love sailing and we love adventure, but above all we love people. The secret to our success lies in our exceptional team. With staff based all over the world, from holiday planners in the UK to skippers in exotic destinations, your passion for sailing and exploring is rewarded here. We offer extraordinary careers that will take you to new places.

About the Holiday Sales Consultant

We pride ourselves on inspiring and advising customers and delivering a fantastic end to end service.  In this role you will deliver a premium level of service to all customers through knowledge, skills and your experience.

Key Responsibilities of our Holiday Sales Consultant

- Convert enquiries into sales, giving a premium level of service, matching products and service to the customer needs

- Using expert knowledge to assist customers with suggestions and ideas on sailing areas based on customer experience ensuring suitability of product to client

- Actively seek to improve the level of service offered to customers with a commitment to go the extra mile and exceed customer expectations on every customer contact

- To use expert knowledge to assist customers through “Live chat” within the set out guidelines

- Achieve and exceed performance targets against key performance indicators that include both sales and service objectives

- Execute booking & amendment accuracy, ensuring the customer is made aware of any relevant information that may impact their sailing holiday experience

- Develop and increase knowledge of products and geographical sailing areas through training, self-development and attending Educationals as required.

- Feedback to relevant management/internal contacts issues and improvements to support trading & customer retention

- Maintain high awareness of current product offering and monitor changes constantly

- Help write, edit and curate content for use across a number of digital and social media channels (twitter, Facebook, blogs)

What we’re looking for in our Holiday Sales Consultant

- A passion for travel

- Track record of achieving and exceeding sales and service targets

- Highly sales motivated

- Strong customer focus striving to exceed customer expectations

- Confident, self motivated and a good collaborator

- Ability to work fully flexible shift patterns, supporting; events, evenings, weekends, bank holidays

- An understanding of a call centre environment and culture

- A valid passport and the ability to travel abroad when the business requires it of you

We’re always looking for enthusiastic people to join us in our worldwide locations. If this sounds like the perfect role for you and you would like to join us as our new Holiday Sales Consultant then please click ‘apply’ today – don’t miss out, we’d love to hear from you